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Saying no
Open the discussion; giving space for a response; reverse the response; in the event of no cooperation: warning; still no cooperation: sanction
Public offence
Open the discussion; giving space for a response; convert the response; in the event of no cooperation: warning; still no cooperation: sanction
Hidden offence
Open the discussion; giving space for a response; convert the response; in the event of re-offending: sanction
Aggression
Describe behaviour; neutralise behaviour; call to order; if ignoring the warning: sanction; if ignoring sanction: call the police
Violence
Describe behaviour; neutralise behaviour; acknowledging emotions; state any reasons; call to order; deal with the situation