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The privacy of medical records is protected by?
Federal law
In preparing for trial, which one of the following items is least critical?
Public speaking
The most common way for a fire spreads is by?
A flame contacting new fuel
A significant amount of personal information on employees is kept?
In their own departments
An underlying factor in many security officers interactions with visitors is?
The emotional state of the visitor
Which of the following is NOT a valid/key assumption in a written civil disturbance response plan?
Access to the facility will not be affected
One way terrorists may test the security of a facility is to?
Move into a sensitive area and observe the response
Which is NOT a type of Intensive Care Unit?
Dialysis
A hospital's security department is considered?
Support Unit
Legally, a patient's medical record is the property of the?
Patient and healthcare organization
Badges of staff allowed access to the infants are often?
Colored Coded
Signs in parking areas should be posted, visible, and appropriate for?
Handicapped access
Usually citizen's protests are about?
Social or political
Being able to operate properly security equipment is?
Of utmost importance to day-to-day operations
When police request to locate an employee they wish to question or serve with warrant, security should?
Summon the employee to a private area and notify administration
What ability or skill is most likely to achieve success in a potentially violent situation?
De-escalation
Which BEST describes the six fundamental answers all investigations seek?
Who, What, When, Where, Why, How
A person may be assigned one or several job action sheet assignments depending on?
The scale of the incident
All computers in the entire hospital are linked through?
Information systems
The security officer's notebook contains?
Observations and facts
The individual right to come together with others to express , promote, pursue, and defend common interests refers to?
Freedom of assembly
The incipient stage of a fire produces
Tiny, combustible particles
How many critical areas must an organization's Emergency Plan address?
Six
When a search of an employee's locker has been authorized, it should be conducted in the presence of the employee and a member of?
Human Resources
Which of the following are considered the two major roles of a security officer in preventing workplace violence?
Deterrence and emergency response
On routine patrol you find an unattended drug chart with the keys in the lock. You should first?
Notify the Nursing Supervisor
A two-way radio is?
The most important item of equipment an officer carries
One of the reasons healthcare organizations have put more emphasis on public relations is?
Escalating healthcare costs combined with reductions in government funding
The cost-effectiveness of the security functions and the justification of its expenses can be demonstrated through?
Bench-marking
The loss of "deemed status" could stop reimbursement of revenue from the?
Centers for Medicare and Medicaid Services
Which of the following is NOT a reason healthcare organizations need security services?
Governmental regulations
A not-for-profit healthcare organization does NOT generally?
Pay Federal or State taxes
Civil law is intended to?
Govern the acts of private parties
When conduction a two-person room search for a bomb, first?
Move to opposite sides of the room
What three critical skills can aid a security officer in de-escalating behavior?
Listening, empathy, and collaboration
A security officer interacts MOST often with?
Employees
Identity theft is?
Illegally impersonating another
The Joint Commission's standards that relate to security are found in the accreditation manual's chapters entitled?
Environment of Care
A criminal's modus operandi is their?
Method
Which of the following is NOT true of civil law?
These offenses can be categorized as code violations, misdemeanors, and felonies
A risk is?
The possibility of a loss
Which of the following is NOT a key attribute of one's observation skills?
Questioning instincts
Which does NOT typically contribute to behavior in stressful situations?
Age
Who has the PRIMARY responsibility for protecting the defendant's constitutional rights to due process and fair trial?
Defense attorney
What potential biological hazard in healthcare facilities is regulated by OSHA?
Blood-borne pathogens
All of the following are tools used by a security officer for effective security officer for effective security monitoring and planning EXCEPT?
Time and attendance
Physical security controls can be?
Natural, man-made, or both
The Magnetic Resonance imaging area is divided into ____________ zones.
Four
Which is not a typical way that caregivers try to divert drugs?
Recompounding
Pertinent information about hazardous material is provided by the manufacturer on a?
Safety Data Sheet (formerly Material Safety Data Sheet)
A security officer on patrol should?
Let employees know that they are in the area
Which of the following is NOT one of the key elements of officer conduct during crowd control?
Use escape routes
___________________________, both inside and outside the facility, may help deter a person interested in placing a bomb.
Proper lighting
What is the definition of crowd control?
Techniques used to address unlawful public assemblies
Which of the following is NOT a cost effective way to improve the physical environment to make it safer?
Installing parking lot gate arms
Relatively rare forms of terrorism are?
Nuclear, biological, chemical
Facts captured in a security officer's notebook should be?
Accurate and complete
The two best ways to have a customer experience a positive feeling after an encounter is through?
Verbal and non-verbal communication
A job action sheet is a/an?
Job description
The term to describe the relationship between unions and the facility's management is referred to as?
Labor relations
One of the reason that The Joint Commission began conducting unannounced survey visit in January of 2006 was to?
Help focus on providing safe, high-quality care at all times
The last preparation a terrorist usually makes before conducting an attack is?
Deploying assets or getting into position
One of the most important elements of the physical security control systems is?
Light
One of the primary responsibilities of security during a civil disturbance is to?
Protect the perimeter
Which of the following MOST accurately describes the importance of security reports?
They are used to help create future loss avoidance
A hospital's business office is a busy place. Security should NOT?
Refuse to provide escort for a package or delivery
Which of the following typical events is NOT something an officer would be asked to investigate?
Medication error
The four areas in a healthcare organization most susceptible to hostage taking are?
Obstetrics, Emergency Department, Pharmacy, and Administration
Which is NOT an example of an ancillary service?
Finance
Bed control means?
Initial assignments and subsequent transfer of a patient
Each of the following is a basic step in responding to a bomb threat EXCEPT?
Keeping the media informed
All of the following are behaviors which individuals exhibit when they are progressing towards violence EXCEPT?
Exhibiting rational behavior
The Safety Management Program has several goals, which is NOT one of those goals?
Specify hazards and vulnerabilities which often cause worker injury
The best way to manage the threat of a bomb is to?
Be prepared before any threats are received
The amount of evidence a sworn officer needs to make a "stop" or "frisk" is defined as?
Reasonable suspicion
The purpose of a protection order is to?
Limit contact between the victim and potential assailant
To make a parking areas safe and easier to defend during crowd control event, the areas should be?
Well Lit
The Incident Command System has three purposes, they are?
Ensure the safety of responders/others, coordinate local and national response, and effectively use resources
If it is decided to partially or fully evacuate for a bomb event?
Follow your facility's emergency management plan
When dealing with an aggressive situation, you must?
Apply the level of force appropriate to the level of aggression
According to C. J. Hetherington of the Navel Postgraduate School, private security officers are "essential to the efforts of the Department of Homeland Security" to employ what two strategies?
First responder and first coordinator
While providing security services in a healthcare setting, an officer must always be alert of the potential for?
Aggressive or violent behavior
A sample of effective deterrent to potential infant abduction is?
Having all employees briefly greet each visitor
A healthcare facility is considered a potential terrorist risk due to the?
High volume of persons in the building
The National Labor Relation Act protects the rights of hospital employees to organize for the purpose of collective bargaining of all of the following EXCEPT?
Profit sharing
The most important concept to remember in Magnetic Resonance Imaging safety is?
The Magnet is ALWAYS on
When media or people refuse to cooperate with directions, security staff must?
Maintain a firm, authoritative, yet diplomatic demeanor
One characteristic difference between a sworn officer and a non-sworn officer is?
Non-sworn officers generally have the same authority in criminal matters as a regular citizen
A cybercrime know as "phishing" involves using a?
Counterfeit website
Credit card fraud is easy to commit but the thief has _______________________________________to use the stolen information.
A time limit
All of the following are elements of an effective patrol EXCEPT?
Developing routine patrols
MOST serious crimes committed by healthcare employees should be processed through the?
Judicial system
The term commonly used to refer to an incident where a patient leaves the hospital without being discharged or without telling anyone is?
Against medical advice
Ethical behavior, in its simplest form, is defined as?
Acceptable principles ofr right, just and fair
To obtain narcotics or other drugs, a drug seeking patient will typically?
Fake a medical condition
Criminal acts are classified into felonies, misdemeanors, and
Violations
Guidelines for Preventing Workplace Violence for Healthcare and Social Services workers are published by?
OSHA
An identity theft deliberately assumes another person's identity to?
Commit acts of fraud
Key functions of security personnel at the onset of a disaster or emergency may includes setting the tone by?
Displaying calm, remaining confident, and providing leadership
A team is defined as a ____________________________________________________________ associated in a work or activity.
Number of people