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Person perception
How we form impressions of ourselves and others, including attributions of behavior
Attribution theory
The theory of how we explain someone's behavior
Dispositional attribution
An explanation of behavior that credits the person’s stable, enduring traits
Situational attribution
An explanation of behavior that credits the surrounding situation
Explanatory style
The tendency one takes to explain events and behaviors in either an optimistic or pessimistic light
Fundamental attribution error
The tendency for observers, when analyzing others’ behavior, to underestimate the impact of the situation and overestimate the impact of personal disposition
Actor-observer bias
The tendency for those acting in a situation to attribute their behavior to external causes, but for observers to attribute others’ behavior to internal causes
Self-serving bias
A readiness to perceive ourselves favorably
Internal locus of control
The perception that we control our own fate
External locus of control
The perception that outside forces beyond our personal control determine our fate
Mere exposure effect
The tendency for repeated exposure to novel stimuli to increase our liking of them
Self-fulfilling prophecy
A belief that leads to its own fulfillment
Social comparison
When people determine their own social and personal worth based on how they stack up against others
Relative deprivation
The perception that we are worse off relative to those with whom we compare ourselves
Attitude
A feeling, often influenced by our beliefs, that predisposes us to respond in a particular way to objects, people, and events
Stereotype
A generalized (sometimes accurate but often overgeneralized) belief about a group of people
Cognitive load
The mental effort required to make a judgement or decision in a situation
Prejudice
An unjustifiable and usually negative attitude toward a group and its members
Discrimination
Unjustifiable negative behavior toward a group or its members
Implicit attitudes
Attitudes that operate below the level of our conscious awareness
Just-world phenomenon
The tendency for people to believe that the world is fair and that people therefore get what they deserve and deserve what they get
Ingroup
“Us” – people with whom we share a common identity
Ingroup bias
The tendency to favor our own group
Outgroup
“Them” – those perceived as different or apart from our ingroup
Outgroup homogeneity bias
The tendency to view members of an outgroup as more similar to each other – in attitudes, personality, and physical appearance – than members of one's ingroup
Belief perseverance
The persistence of one’s initial conceptions even after the basis on which they were formed has been discredited
Confirmation bias
A tendency to search for information that supports our preconceptions and to ignore or distort contradictory evidence
Cognitive dissonance theory
The theory that we act to reduce the discomfort or anxiety we feel when two of our thoughts are inconsistent, or when our actions don’t match our beliefs. The theory suggests that we take action (by changing our attitudes or beliefs) to reduce this tension.
Social norms
A society’s understood rules for accepted and expected behaviors
Social influence theory
The way in which individuals' thoughts, feelings, and behaviors are shaped by the presence, opinions, and actions of others
Informational social influence
Influence resulting from a person’s willingness to accept others’ opinions about reality
Normative social influence
Influence resulting from a person’s desire to gain approval or avoid disapproval
Persuasion
Changing people’s attitudes, potentially influencing their actions
Central route persuasion
Occurs when interested people’s thinking is influenced by considering evidence and arguments
Peripheral route persuasion
Occurs when people are influenced by incidental cues, such as a speaker’s attractiveness
Halo effect
A cognitive bias where the perception of one positive trait (e.g., attractiveness) influences the perception of other unrelated traits (e.g., intelligence or kindness)
Foot-in-the-door technique
The tendency for people who have first agreed to a small request to comply later with a larger request
Door-in-the-face technique
The tendency for people to agree to a smaller request when they have already turned down a larger, more unreasonable request
Conformity
Adjusting our behavior or thinking to coincide with a group standard
Obedience
Complying with an order or command
Individualism
A cultural pattern that emphasizes people’s own goals and defines identity mainly in terms of unique personal attributes
Collectivism
A cultural pattern that prioritizes the goals of important groups (often one’s extended family or work group)
Multiculturalism
A cultural pattern that prioritizes cultural and ethnic groups’ maintenance of their unique identities, beliefs, and practices
Group polarization
The enhancement of a group’s prevailing inclinations through discussion with the group
Groupthink
The mode of thinking that occurs when the desire for harmony in a decision-making group overrides a realistic appraisal of alternatives
Diffusion of responsibility
When people perceive the duty to act in a situation as being shared by others around them
Social loafing
The tendency for people in a group to exert less effort when pooling their efforts toward attaining a common goal than when individually accountable
Deindividuation
The loss of self-awareness and self-restraint occurring in group situations that foster arousal and anonymity
Social facilitation
In the presence of others, improved performance on simple or well-learned tasks, and worsened performance on difficult tasks
Social trap
A situation in which two parties, by each pursuing their self-interest rather than the good of the group, become caught in mutually destructive behavior
Superordinate goals
Shared goals that override differences among people and require their cooperation
Prosocial behavior
Positive, constructive, helpful behavior
Altruism
Unselfish regard for the welfare of others
Social debt
A feeling that we “owe” some kind of kindness or generosity to others
Social reciprocity norm
An expectation that people will help, not hurt, those who have helped them
Social responsibility norm
An expectation that people will help those needing their help
Bystander effect
The tendency for any given bystander to be less likely to give aid if other bystanders are present