ch 37 - conflict resolution
Studied by 0 people
Call with Kai
Knowt Play
Learn
Practice Test
Spaced Repetition
Match
Flashcards1/6
There's no tags or description
Looks like no tags are added yet.
Name | Mastery | Learn | Test | Matching | Spaced |
|---|
No study sessions yet.
7 Terms
conflict
a disagreement or clash between ideas, principles, or ppl
unavoidable and can result from value clashes, distressed relationships, discrimination, poor communication, or personal gain
conflict resolution
focuses on strategically reducing or resolving conflicts that arise in the context of OT practice
effective conflict reso promotes staff retention, work satisfaction, and quality client care
negotiation
process of determining a win win compromise between competing ideas
individualistic culture
focuses on a direct approach to ensuring that indivs needs are met
western
collectivist culture
focuses on the needs of a collective group
eastern
active communication
intentionally concentrating on what is being said rather than just passively hearing the message of the speaker
authentic listening
a genuine approach to active listening that involves reflecting on the feeling and meaning of the other party’s needs