Patient Advocate Handbook - Paul Hom Asian Clinic

These flashcards cover vocabulary and key concepts from the Patient Advocate Handbook for Paul Hom Asian Clinic, designed to prepare interns for their roles.

Patient Advocate

A liaison between the patient and the medical team, responsible for enhancing patient care.

Core Expectations

The essential responsibilities and standards that all interns must follow at the clinic.

Mission Statement

A declaration of the clinic's commitment to providing free healthcare to underserved individuals.

Culturally Sensitive Care

Healthcare that respects and addresses patients' diverse cultural backgrounds and needs.

Undergraduate Co-Directors

Student leaders responsible for overseeing the operations of the clinic.

Patient Vitals

Measurements of a patient's bodily functions, including heart rate, temperature, and blood pressure.

Translation ADs

Patient Advocates who ensure accurate communication between non-English speaking patients and medical staff.

English ADs

Patient Advocates who primarily assist English-speaking patients.

Lab Log Out (LLO) Team

A team that manages patient samples in the lab and ensures their proper handling.

Social Credit

Participation requirement in social events for interns to help build community.

Tardiness Policy

Guidelines regarding punctuality and consequences of arriving late to the clinic.

No-Show Policy

The consequences for failing to attend a scheduled clinic shift.

Shift Switching

The process by which an intern can change their assigned clinic shift with another intern.

Dress Code

Standards for appropriate clothing that interns must follow at the clinic.

Emergency Procedures

Guidelines for responding to unexpected medical situations in the clinic.

General Meetings

Monthly gatherings for interns to discuss important updates and requirements.

Committee

A group within the clinic focused on specific tasks, such as patient outreach or specialty care.

Patient Assistance Program Committee

A committee that helps patients obtain free or discounted medications.

Ophthalmology Committee

A group that provides eye care services and education to patients.

Public Relations Committee

A committee responsible for fundraising, outreach, and managing the clinic's public image.

Recruitment Process

The method of welcoming new interns to the clinic, often involving outreach activities.

Internship Requirements

Obligations interns must fulfill to receive credit and maintain good standing.

Probationary Period

A time frame during which an intern's performance is closely monitored.

Confidentiality

The obligation to protect patient information and privacy.

Clinical Flow

The efficient management of patients' movements and experiences during their visits.

Cultural Competence

The ability to understand and interact effectively with people from diverse cultures.

Mission of Service

The commitment of all interns to serve their community with compassion.

Patient Satisfaction

The degree to which patients feel their needs are met and their voices heard.

Ethical Standards

Moral principles that guide behavior and decision-making in healthcare.

Healthcare Access

The ease with which individuals can obtain needed medical services.

Professionalism

The expected conduct and attitude of interns while working at the clinic.

Volunteer Experience

Hands-on activities and tasks completed by interns in the clinic.

Monthly General Meetings

Scheduled meetings for interns to gather and receive updates.

Collaboration

Working together in a cooperative way to achieve common goals in the clinic.

Feedback

Opinions and suggestions provided by interns or patients to improve clinic operations.

Patient Referrals

The process of directing patients to specialized services or providers.

Healthcare Disparities

Differences in health outcomes among different populations.

Community Engagement

Involvement of the clinic in local health initiatives and outreach efforts.

Collaboration with VN CARES

Partnership focused on enhancing cancer awareness and health services.

Specialty Clinics

Clinics that offer specialized care on certain days, addressing specific health concerns.

Committee Roles

Specific tasks and responsibilities assigned to members within committees.

Patient Education

Teaching patients about their health conditions and treatment options.

Health Promotion

Activities aimed at improving health and well-being within the community.

Intern Training

Educational programs designed to prepare interns for their roles at the clinic.

Healthcare Professional

A qualified individual engaged in providing medical services.

Linguistic Sensitivity

Awareness and respect for the language preferences of patients.

Healthcare Volunteers

Individuals who provide assistance in the clinic without monetary compensation.

Mentorship Program

A system for guiding and supporting interns through their training.

Crisis Management

Strategies for dealing with emergencies or unexpected challenges in the clinic.

Workplace Culture

The shared values and practices that characterize the clinic environment.

Team Dynamics

The interactions and relationships among team members within the clinic.

Appropriate Communication

The manner in which interns should interact with patients and staff.