Week 7 Part B: Performance Management

Performance Management

The ongoing process of establishing goals, observing and evaluating performance, providing feedback and coaching to align resources with organisational goals

Performance Appraisal

The assessment and documentation of individual employee performance, often done periodically to identify strengths and weaknesses

360 Feedback

A performance appraisal method involving feedback from multiple sources such as peers, subordinates, supervisors, and self-evaluation

Rater Bias

The tendency for evaluators to be influenced by subjective factors that affect their ratings, such as personal relationships or stereotypes

Dunning-Kruger Effect

A cognitive bias where individuals with limited knowledge or ability overestimate their competence in a given area

Halo Effect

A cognitive bias where the perception of one positive trait influences the overall judgement of a person’s performance

Positive Leniency Error

A rating error where a rater consistently rates individuals higher than their actual performance