The Concept of Performance Management

What is Employee performance?

How effectively and efficiently an employee performs their job responsibilities, achieves goals and contributes to team, departmental and organisational success

What is Employee performance measured by?

• Quality of work

• Quantity of work

• Timeliness

• Workplace behaviour

• Collaboration

What is Performance Management?

• An ongoing process

• A management tool

• Regular communication

• Development focused

• Strategic

• Designed to improve performance

Performance Management is NOT:

• A once-off tick-box exercise

• Punishment

• Micromanagement

• Unfair treatment

Five pillars of Individual Performance Management

1. Planning

2. Clear performance expectations

3. Continuous honest feedback

4. Agreement on performance management tools

5. Transparency regarding rewards

What is the acronym for the Five pillars?

PCCAT

How does Performance management help organisations?

• Clarifies expectations

• Develops employees

• Improves productivity

• Shapes desired behaviour

What are the four major aims of Performance Management?

1. Future-proof workforce skills

2. Improve engagement & retention

3. Build a culture of feedback & trust

4. Improve organisational performance

What shapes Performance Management policies?

Organisation Strategy → HR Strategy

Name the three cascading Performance targets

1. Organisational goal

2. Division goal

3. Individual goal