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The easiest type of meeting to conduct is
Information giving meeting
Software enables high-quality visual presentation
PowerPoint
Employees interact freely with one another in a(n)
Group centered meeting
An advantage of the leader controlled approach is that:
It allows a larger amount of material to be covered quickly
Group facilitation is the process of:
Intervening to help a group improve and goals, setting action planning problem-solving conflict management and decision-making to increase the groups effectiveness
Which of the following is the inappropriate purpose for calling an information exchange meeting?
To obtain information from group members and to allow them to provide information to one another
In a(n) the leader does not focus on solutions, but rather on understanding the problem
Fact-finding meeting
Which of the following is NOT done prior to a meeting?
Reaching a consensus
provide a permanent written record of what has occurred in a meeting
Minutes
Is a method of gathering people together for a meeting without the cost of physically bringing people from distant locations
Teleconference
Which of the following is NOT one of the core coaching skills?
Outsourcing
Which of the following functions of coaching involves helping a team member gain knowledge, skills and competency?
Tutoring
Many coaches may neglect their coaching role because:
They lack confidence to council employees
Is a critical coaching skill that all supervisor should possess
Listening
are often considered the “ first line” of counseling
Individual supervisors
An “I” message session should focus on the.
Performance rather than the personality of the employee
The essence of. Is helping individuals become more effective performers in an organization
Supervisory coaching
When addressing an employees poor performance, it is best to use:
Pinpointed coaching statement
Which of the following conflict management styles has an individual demonstrating a high concern for self and others?
Accommodating
The Approach to conflict management downplays a parties issues and places more important on the other parties view
Accommodating
is a conflict management style that is most useful in emergencies where a quick decisions are necessary
Forcing
Christine is an idealistic and self motivated supervisor, who often attempts to accomplish too many things in a short time. Christine exhibits the characteristics of:
Type A behavior
Stress can do all of the following,EXCEPT.
Contribute to accidents
Which of the following is NOT one of the methods by which to minimize the wasting of time?
Combine small jobs to create big jobs
One of the ways a supervisor can gain control is by:
Planning and identifying both long-term and short-term goals
can cause dysfunctional conflict
Downsizing in an organization
Which of the following is NOT true about stress?
It always hinders performance
is the Ability to use once time to get things done when they should be done.
Time management
Concurrent controls are sometimes called:
Screening controls
Using , a supervisor focuses on critical control needs and allows employees to handle most routine deviations from standard.
Management by exception
If sales fall 5% below forecast, a sales manager takes no action. If however, sales fall 20% below forecast the sales manager and the district manager schedule a sales review meeting. This is an example of:
Management by exception
Martha makes sure the flower she buys is fine enough and the other ingredients are fresh before she bake her cake. Which of the following methods of control is the best illustrated Martha’s actions?
Feedforward control
What are the following is NOT one of the types of control systems ?
Conclusive
Control:
Involves for seeing things that could go wrong and taking steps to prevent them
Which of the following is NOT a step in the control process?
Establishing supervisor authority
Monetary standards wouldn’t include out of the following EXCEPT.
Deadlines
After standards are set, supervisors:
Must monitor performance
guarantees the individual accuse the violating and established rule a hearing to determine the extent of guilt.
Due process
interpret policies for employees and carry out organizations wishes for selecting a training employees
Supervisors
A performance appraisal can be used for all of the following purposes EXCEPT.
To invalidate selection techniques that meet capitalize EEOC lowercase require requirements
When a supervisor discipline, an employee the supervisor:
Should try to retain a normal relationship with that person
Are supposed to measure the applicants emotional adjustment and attitude, and they are used to see how the person might fit into the organization
Personality test
When an intolerable employee offense occurs, the employee should be:
Discharged
What is the following interview techniques makes it easier for a supervisor to compare the backgrounds and experience of different job applicants?
Structured interview
The selection process begins with:
A Requisition from the supervisor to the human resource department
The first step and disciplinary due process is to:
Establish rules of conduct
You should deal with honest mistakes made by an employee through:
Counsel
Lab organizations in which all workers in an industry belong to the same union are called:
Industrial unions
Under the Fair Labor Standards Act, are covered and must be paid at least the minimum wage.
Non-exempt employees
Unions may:
Engage in a strike when collective-bargaining fails
Under a union contract supervisors have all of the following rights capitalize EXCEPT.
To ignore the rules of seniority
Which of the following is NOT one of the usual steps that is followed in a grievance procedure?
The employee and CEO resolve the issue together
A. is an organization of workers banded together to achieve economic goals.
Labor union
Equal unemployment, opportunity laws, prohibit, discrimination against all of the following groups, EXCEPT
Married workers
Which of the following laws provide employees with a “ bill of rights”
Landrum -Griffin Act
Right-to-work laws:
Give workers the right to join or not join a union without being fired.
