Instructional Area: Communication Skills (CO)

Analyze company resources to ascertain policies and procedures

Employees often analyze training materials to ascertain policies and procedures within a company. These materials outline the company's expectations, detail processes for common tasks, and explain the rules and guidelines employees are expected to follow.

Describe the impact of a person's social media brand on the achievement of organizational objectives

A person's social media brand impacts an organization's objectives by raising awareness and engagement, building trust, providing customer insights, and allowing for effective crisis management. Strong social media branding leads to measurable outcomes that align with the organization's goals.

Participate in problem-solving groups

"Participating in problem-solving groups" means actively joining a group of people to collaboratively discuss and find solutions to a specific issue or challenge, where everyone contributes ideas, analyzes options, and works together to reach a resolution; essentially, it involves working as a team to tackle problems by sharing perspectives and brainstorming potential solutions. 

Employ communication styles appropriate to target audience

To customize your communication style effectively, you must first understand your audience's demographics, preferences, and needs. This involves researching their age, gender, cultural background, education level, and interests.