DA101 Ethics/Associations/Worksafety DA102 Communication

Association

Acts in best interest of its members.

Regulator/College

Acts in best interest of the public.

CDAA

Canadian Dental Assisting Association at national level.

Ethics

guides us on the right thing to do

Patient autonomy

self-governance

Nonmaleficence

do no harm

Beneficence

do good

Justice

fairness

Veracity

truthfulness

Laws

specific rules to follow

Criminal Law

involves crimes against society

Felony

major crime, jail

Misdemeanor

lesser offense, may result in lost of license

Infraction

minor offense, may result in a fine

Civil Law

involves crimes against an individual

Contract Law

a binding agreement between two or more people, can be expressed by written, verbally or implied through actions

Tort Law

that can be intentional or unintentional that brings harm to the patient

PLI

Professional Liability Insurance

Dental auxiliary

expanded functions, an individual with advance training and credentials

respondeat superior

let the master answer, the employer is responsible for the actions of the employee

Types of supervision

direct, indirect, general

Due Care

effort made to avoid harm to another

Abandonment

discontinuation of care after treatment has begun, but before completion

Malpractice

professional negligence, failure to provide due care, or the lack of care

Acts of omission

failure to act when there is a duty to do so

Act of commission

an act that causes harm or injury

3 Primary Methods of Hazard Exposures

Inhalation, ingestion, absorption

General waste

regular household waste

Contaminated waste

in contact with blood or bodily fluids, disposed as general waste

Hazardous waste

flammable, corrosive, toxic waste

Infectious/Regulated Waste (biohazard)

blood and blood soaked materials, pathological such as soft tissue and teeth, sharps

Ergonomics

adaptation of the work environment to the human body

Risk factors for musculoskeletal disorders (MSD)

Posture, repetition, force

Distance between operator and patient

12 to 14 inches

Operator zone for right hand

7 to 12

Transfer zone for right hand

4 to 7

Assistant zone for right hand

2 to 4

Static zone for right hand

12 to 2

2 parts of a message

statement proper, words being used, explanation, nonverbal

Close ended questions

yes or no

Open ended questions

more than yes or no

Subjective fears

acquired fears

Objective fears

learned fears

What can a patient record be used for

legal evidence, reference for third parties, forensic reference tool

How long are patient records retained

10 years for adults, 10 years past the age of maturity for minors

How long are appointment records retained

minimum of 2 years

HIA

Alberta, sets out rules for health information

PIPEDA

federal, protects personal health information between provinces

PIPA

Alberta, rules for personal infomration of employees

FOIP

applies when providing service pursuant to a contractual or employment relationship

Patient registration form

patient demographics and financial responsibility

Clinical examination form

most detailed, includes examinations, analysis and charting needs

Progress notes form

includes communication, contributions to care and completion of procedures

Anatomic diagram

resembles the actual crown and root of tooth

Geometric diagram

uses circles to represent tooth and divided for surfaces

Digital charting color codes

black for conditions or diagnoses, light blue for existing conditions, dark blue for treatment completed, red for planned

Patient statement (ledger)

financial information for patient or family

Services rendered

services provided before payment

Dental insurane

contract between patient's employer and insurance company or assistance program

Subscriber of insurance

person who carries the benefits

Dependent of insurance

person receiving treatment, family of subsciber

Insurance Group

Union or employer that provides the benefits

Insurance carrier

insurance company who pays the claims and collects premiums

Insurance provider

provider of the treatment services

Birthday rule of dual coverage

applies to children with both parents' plans, parent whose birthday falls earlier in the calendar year is billed first

Cooridnation of benefits

applies to dual coverage, total received should not exceed 100% of expenses

Dental Claims requirements

patient and subscriber id, dentist id, details of treatment provided

Assignment of benefits

subscriber allows carrier to make payment directly to dentist

Pre authorization

requirement that treatment must be approved by insurance before services provided

Explanation of Benefits

always accompanies payments from insurance carriers, explains what was paid or denied

Accounts payable

all the money that is owed by the practice

Office overhead

all expenses, fixed or variable

Gross income

total of all income

Net income

gross income minus business expenses

Check

a draft or order for payment to the payee

Accounts receivable

bookkeeping, collection of fees for professional services provided