FBS EXAM

American plan (AP)

A billing arrangement under which room charges include the guestroom and three meals, also called a full board/full pension

European plan (EP)

A billing arrangement under which meals are priced separately or room only plan

Modified american plan (MAP)

A billing arrangement under which the daily rate is including room and two meals, generally breakfast and dinner

Continental plan (CP)

One of the most common/preferred billing arrangements which includes room and continental breakfast

All-inclusive (AI)

normally stands for all inclusive rates ie rates which are inclusive of all applicable taxes and service charges. Eg: CPAI, MAPAI, APAI,

Walk-in

– A guest who arrives at a hotel without a reservation.

Room rate

– The price of hotel charges for overnight accommodations.

Skipper

– A guest who leaves with no intention of paying for the room.

Scanty Baggage

– A guest who checks in to the hotel with very little or no luggage.

Rack rate

The published tariff for each room type/category in a hotel.

Log Book

– Located at reception containing instructions/information/ happenings/handover of the day to know of.

Registration Card

– A printed form for a registration record, In most countries, the guest’s signature on a registration card is required by law.

Reservation Status

– An indicator of a room’s long-term availability for assignment.

Walking

– Turning away a guest who has a reservation because of a lack of room availability.

Due outs

Guests expected to check out on a given day who have not yet done so.

Upselling

 – A sales technique whereby a guest is offered a more expensive room than what he or she reserved or originally requested, and then persuaded to rent the room based on the room’s features, benefits, and his or her needs.

Block

An agreed-upon number of rooms set aside for members of a group planning to stay in a hotel.

Book

To sell or reserve rooms ahead of time.

Confirmation number

A code that provides a unique reference to a reservation record and assures the guest that the reservation record exists.

 

Confirmed booking

When Reservation is guaranteed with a Credit card, Deposit, Company / TA voucher, etc.

Tentative booking

When the reservation is waiting for the booker’s confirmation.

Waitlisted

Reservation kept on hold due to the hotel being overbooked.

Cut-off date

The date agreed upon between a group and a hotel after which all unreserved rooms in the group’s block will be released back to the general availability.

Cancellation date

Indicates the date when the reservation was manually canceled.

Wash down

Blocking fewer rooms than the number requested by a group, based on previous group history.

Guest cycle

A division of the flow of business through a hotel that identifies the physical contacts and financial exchanges between the guests and the hotel.

Guest folio

A form ( paper or electronic ) used to chart transactions on an account assigned to a person or guest room.

Late charge

A transaction requiring posting to a guest account that does not reach the front office for posting before the guest has checked out or done the final settlement.

PMS

Property Management System

POS

Point of Sale Systems ( Used in Restaurants / Outlets)

OTA

Online Travel Agents

TA

Travel Agent

TA

Travel Agent

Internet Distribution System

IDS