Communication - Business Leadership Quiz Review

Flashcards covering the key concepts of communication in business leadership as discussed in the lecture.

Communication

An interpersonal process of sending and receiving symbols with messages attached to them.

Key elements of the communication process

Sender, Message, Communication channel, Receiver, Interpreted meaning, Feedback.

Effective Communication

Occurs when the intended meaning of the sender is identical to the interpreted meaning of the receiver.

Efficient Communication

Occurs at a minimum resource cost; conveys a message in the least amount of time.

Sources of Noise in Communication

Poor choice of channels, poor expression, failure to recognize nonverbal signals, and physical distractions.

Channel Selection

The capacity of a communication channel to effectively carry information.

Nonverbal Communication

Communication that occurs through gestures, facial expressions, body posture, and eye contact.

Proxemics

The use of space in communication.

Distractions in Communication

Interruptions from phones and lack of privacy that can interfere with effective communication.

Status Effects

Barriers to effective communication caused by an organization's hierarchy of authority.

Filtering

The intentional distortion of information to make it appear favorable to the recipient.

Stereotypes

Attributing commonly associated characteristics of a group to an individual.

Halo Effects

Basing an overall impression of a person on one characteristic.

Selective Perception

The tendency to define problems from one's perspective and ignore opposing viewpoints.

Projection

The assignment of personal attributes to others.

Active Listening

The process of helping someone articulate what they really mean.

Constructive Feedback

Feedback that provides ideas to improve performance.

Ethnocentrism

The belief in the superiority of one's culture, leading to alienation of others.

Technology Utilization in Communication

Use of information technologies to facilitate communication.

Management by Wandering Around (MBWA)

A management style that involves engaging with employees in a casual manner.

TED TALK Communication Principles

Don’t multi-task, don’t pontificate, use open-ended questions, and listen.