11. importnat laws

What does the Australian consumer law mean for bug stomp?

Bug stomp must:

• advertise honestly and display the full price

• Clearly explain what is included and excluded

• Perform service services with proper care and skill

• Fix problems when consumer guarantees are not met

• Any advertise discount must be based on a genuine normal price

What is the difference between a warranty and a consumer guarantee?

• Consumer guarantee is an automatic legal rights that cannot be removed

• Warranty is an additional promise made by bug stomp

What does the corporations Act and ASIC mean for bug stomp?

As a company director, you must:

• Act honestly and in the company’s best interests

• Keep proper financial records

• Ensure the company can pay its debts

• Complete the ASIC annual review requirements

• Keep company details up to date

What should a quote clearly show? (7 things)

Full Price

Scope of work

Exclusions

Payment Terms

Quote validity

Cancellation and warranty conditions

Possible additional charges

What laws apply to marketing emails, texts and cold calls?

Marketing emails & SMS — Spam Act 2003

• Get consent

• Clearly identify the business

• Include an unsubscribe option

• Honour unsubscribe requests within 5 working days

Cold calls — Do Not Call Register laws

• Do not call numbers on the Do Not Call Register without consent

• Clearly identify the business and purpose of the call

• Call only during permitted hours

• End the call if asked

Non-marketing service messages, such as replying to an enquiry or sending an appointment reminder, are generally allowed.

What are the privacy laws that affect bug stomp?

• Protect customers information such as address, phone numbers, property photos and access code

• Only collect information you need

• Started to clearly and restrict you can access it

What are the work health and safety laws that affect bug stomp?

Bug stomp must protect workers, customers and public by:

• Identifying job hazards

• Following safeTy Procedures

• Using PPE

• Safely storing and transporting equipment and chemicals

What are the employment laws that affect bug stomp? This is when hiring employees

When hiring workers bug stump must:

• Pay the correct wage and provide payslips

• Keep employment records and withhold PAYG tax

• Pay 12% super

• Hold Queensland WorkCover insurance

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