Chapter 7: Stress and Worker Well-Being

Stress

It is a feeling that people have when they are struggling to cope with challenges related to finances, work, relationships, environment, and other situations

Eustress

It refers to positive stress

Distress

It refers to negative stress

Role Conflict

It occurs when our work expectations don’t match up with the work we actually have to do

Role Ambiguity

It occurs when an individual’s job duties and performance expectations are not clearly defined

Role Overload

It develops when individuals either feel they lack the skills or workplace resources to complete a task or perceive that the task cannot be done in the required amount of time

Person-Organization Fit

It refers to how well such factors as your skills, knowledge, abilities, expectations, personality, values, and attitudes match those of the organization

Change

It is a major contributor to organizational stress, which occurs most often from downsizing and restructuring

Relations with Others

It refers to when we experience that our coworkers and customers become a major source of workplace stress

Organizational Politics

It refers to self-serving behaviors that employees use to increase the probability of obtaining positive outcomes in organizations

Mental Health

It is a state of well-being in which the individual realizes one’s own abilities and potentials, copes adequately with normal stresses of life, displays resilience in the face of extreme life events, works productively and fruitfully, and is able to make a positive contribution to the community

Mental Health Services

It refers to psychosocial, psychiatric, or neurologic activities and programs along the whole range of the mental health support services including promotion, prevention, treatment, and aftercare, which are provided by mental health facilities and mental health professionals

Mental Health Service Provider

It refers to an entity or individual providing mental health services as defined in the mental health act, whether public or private, including, but not limited to:

• mental health professionals and workers

• social workers and counselors

• peer counselors

• informal community caregivers, etc.

Mental Health Professional

It refers to a medical doctor, psychologist, nurse, social worker, guidance counselor or any other appropriately-trained and qualified person with specific skills relevant to the provision of mental health services

Mental Health Workers

It refers to a trained person, volunteer, or advocate engaged in mental health promotion, providing support services under the supervision of a mental health professional

Service User

It refers to a person with lived experience of any mental health condition including persons who require, or are undergoing psychiatric, neurologic, or psychosocial care

Reasonable Accomodation

These are adjustments within a worksite that allow an otherwise qualfiied employee with a disability to perform the tasks required

Mentally Healthy Workplace

A _______ can be built on the back of good basic line management relationships, clear HR policy, and engagement of staff in decision making