Active Listening Techniques

oral, telephone, email, and text communications

An essential component of therapeutic communication?

active listening

Active Listening

Engaging with the sender regarding the message and the intended interpretation ( focus solely on the convo, do not interrupt, confirm the message speaker has said, be respectful and professional)

Active listening goes beyond hearing the words; it is being mindful of what ?

what is being said, how it is said, and the intended purpose.

What does body language and signals show?

shows sender that they are vested in the communication

Characteristics of active listening include what?

remaining nonjudgemental, positive body language, and allowing time to digest words and the intended message

The communication style being used may depend upon what?

the reason for the communication or the intended purpose and can be a blended combination of styles

Assertive

ideal communication style; firm and direct style of communication that includes proper eye contact and body language with a respectful volume of voice

Passive

submissive style; individuals that use this style will use a quiet, soft voice and may display hesitancy. Approach this style with a more assertive response

Agressive

Style is abrasive in words and body language; individuals that use this style tend to allow for minimal personal space and use loud and fast gestures. can feel intimidating. respond calmly and never match level of aggression

Manipulative

does not tend be effective, as it is not a genuine communication-it can be very one-sided with ulterior motives; can feel patronizing

Another factor in choosing a communication style includes what?

whether participants prefer visual, auditory, or kinesthetic communication