HOST1175 Rooms Divisions Operations

Why do people travel?

Business, leisure, groups, personal necessity

Define Hotel in characteristics

May range from limited service to luxury and may include restaurants, meeting space and recreation

Define Motel in characteristics

Often designed for motorists with convenient parking and road access.

Define resort in characteristics

A destination property combining accommodation, with recreation or entertainment

Define Bed and Breakfast in characteristics

Usually smaller, with breakfast and a more personal hotel experience.

Define Extended stay in characteristics.

Designed for longer visits and commonly offers kitchens and additional storage

How many rooms does a “small” hotel have?

1-150

How many rooms does a “medium” hotel have?

151- 400

How many rooms does a “large” hotel have?

401 to 1,500

How many rooms does a “mega” hotel have?

1,501 +

Define Economy/ budget service level

Essential accommodation and affordability

Define Limited service, service level

Selected amenities without a broad range of departments

Define mid-market service level

A balance of price, comfort and consistency

Define full-service, service level

Restaurants, meeting facilities and several operating departments

Define upscale/ luxary, service level

Premium facilities, personalized service and enhanced amenities

What is owner managed vs owner operated mean?

Owner manages while employees carry out operational work, owner is actively involved in operating the property

What is the difference between an indapendant and brand owned property?

One a hotel brand owns, and one is not affiliated with other hotels.

What are examples of a Transient demand type?

Individual business, leisure, walk-in, short-term and long-term stays

What are examples of Transient considerations in specific demand type?

Individually reserved; rates and booking patterns can change quickly

What are examples of a group demand type?

Corporate, association, conference, wedding, sports and tour business.

What are examples of group considerations in specific demand type?

May involve room blocks, contracts, catering and meeting space.

What is a “rack rate” according to pricing in hotels?

A published or reference rate that may act as a high benchmark

What is a leisure rate according to room pricing?

A rate aimed at leisure travellers, sometimes linked to weekends, attractions or advance purchase

What does a “disruption” do?

affects more than room demand; it can change staffing, cleaning processes, food and beverage operations, cash flow, sales priorities, and guest communication

What does GDS stand for?

Global Distribution system

What is GDS in booking methods?

A network used by travel agencies and corporate travel sellers to access inventory

What does CRS stand for?

Central Reservation System

What is CRS in booking systems?

A central system managing reservations and inventory for a hotel or brand network

What is an OTA in booking systems?

A third-party website or app that provides a broad reach but may involve commission and less direct control of the guest relationship.

What does OTA stand for?

Online Travel Agency

What is a management contract?

An owner hires a management company to operate the hotel

What is Demand Compression in Hotels?

occurs when strong demand in one hotel or area spreads to other properties or locations. Managers monitor events, competitors' availability, booking pace, and remaining inventory before changing prices or restrictions

What are the 3 Revenue sources?

Food and Beverage, Rooms, and outlets

What is an LNR rate?

Locally Negotiated Rates

Why do hotel occupancies change?

Time of year, Season, Holidays, Location, Weather

What is the main idea of facilities management?

Connects people, spaces, equipment, supplies, safety, and cost control. Coordination supports both guest experience and hotel operations.

What does Housekeeping focus on?

Guestrooms, linens, cleaning standards, amenities, supplies.

What does Maintenance focus on?

Building systems, repairs and physical condition of facilities.

What are the 5-workplace coordination functions?

Planning, organizing, directing, coordinating, and controlling.

What is an area cleaning inventory define?

A list of items and surfaces that require regular cleaning or maintenance

What is a cleaning frequency schedule?

States how often each item is cleaned, daily, weekly, monthly etc.

What is a performance standard when cleaning?

Explains what must be done, equipment and supplies to use, method to follow and the expected results.

What is a productivity standard in cleaning?

Expected quantity of work, such as the number of rooms or the time allowed per room.

What are some examples of reusable or recycled inventory?

Linens, uniforms, guest loan items, machines and equipment

What are some examples of non-reusable or consumable inventory?

Cleaning supplies, guest supplies, disposable products, and guest amenities

What are main cleaning concerns when in regard to clients?

Allergens, special request, mold, viruses, pests and sanitation

What does the cleaning service of a “check out room” mean

Room is cleaned after the guest departs and prepares for a new arrival

What does the cleaning service of a “stay over room” mean

A room is serviced while the guest continues their stay

What does the cleaning service of a “turn-down or evening service” mean

Evening service that refreshes and prepares the room for the night.

What is a double- loaded slab layout in a hotel?

Guestrooms are placed on both sides of the main hallway and the main hallway being the circulation.

What is a single load arrangement in a hotel?

When rooms are only on one side of the hallway, mainly to have rooms along the windows on a certain side.

How to recognize a double loaded slab hotel layout

Look for a long central corridor with a continuous row of guestrooms on each side

What is an atrium layout of hotel?

Centre of the guestroom floor is empty, and guestrooms are arranged around the outside of this opening. Corridors overlook the lobby or atrium space.

What kind of hotel is the worst for using up space?

Atrium

What is the tower layout in a hotel mean?

Compact shape and small floor footprint. They are shaped around a central service (elevators).

How to recognize a tower structure of hotel?

Look for a compact floor with guestrooms around the perimeter and stairs and elevators grouped in the center

What are the different guest room zones?

Bathing, Dressing, Sleeping, working, lounging and kitchen**

What is the key idea of guest room zones?

Organizing cleaning tasks, supplies, and room inspections by zone. Helps employees work systematically and reduces what will be missed.

What does OC mean?

Occupied clean. Guest is registered in the room, and it has been cleaned for the day.

What does OD mean?

Occupied dirty. Guest is registered in the room, but it has not been serviced.

What does VC mean?

Vacant Clean. Room has been cleaned and inspected

What does VD mean?

Vacant Dirty. The room is vacant but not ready for new guests.

What does OOO stand for?

Out of order.

Why might a room be out of order?

Maintenance, bed bugs, renovation issue. It does not show up in the inventory of rooms and cannot be booked.

What does OOS stand for?

Out of Service

What does out of service mean?

Room has been put off the market temporarily because of a show, training, or wedding room. Does not show up in inventory and can be released for a reservation.