Studied by 0 people
Looks like no one added any tags here yet for you.
PRODUCTION/ OPERATIONS MANAGEMENT
is the process, which combines
and transforms various resources used in the production/operations
subsystem of the organization into value added product/services in a
controlled manner as per the policies of the organization. Therefore,
it is that part of an organization, which is concerned with the
transformation of a range of inputs into the required
(products/services) having the requisite quality level.
PRODUCTION MANAGEMENT
The set of interrelated management activities, which are involved
in manufacturing certain products, is called as
OPERATIONS MANAGEMENT
If the same concept is extended to services
management, then the corresponding set of management
activities is called as
OPERATIONS MANAGEMENT
is the administration of business practices to
create the highest level of efficiency possible within an organization. It is
concerned with converting materials and labor into goods and services as
efficiently as possible to maximize the profit of an organization
GOAL OF OPERATIONS MANAGEMENT
is to
support and fulfill the strategic goal of the business
while using the least amount of resources available
without sacrificing efficiency or quality.
GOODS
Are physical items that include raw
material, parts, subassemblies and final product
❑Automobile
❑Computer
❑Oven
❑Shampoo
GOODS – Are physical items that include raw
material, parts, subassemblies and final product
ENUMERATE TS EXAMPLES
SERVICE
Are activities that provide some combination
of time, location, form or psychological value.
❑Air travel
❑Education
❑Haircut
❑Legal Counsel
SERVICE – Are activities that provide some combination
of time, location, form or psychological value.
ENUMERATE ITS EXAMPLES
SUPPLY CHAIN
A sequence of activities and organizations involved in producing
and delivering a goods and services.
NEITHER
Products are typically ?????? purely service – or purely goods
INPUTS- TRANSFORMATION/CONVERSION PROCESS (control ) - OUTPUTS
ENUMERATE OPERATIONS FUNCTION
FEEDBACKS
MEASUREMENTS TAKEN AT VARIOUS POINTS IN THE TRANSFORMATION PROCESS
CONTROL
THE COMPARISON OF FEEDBACK AGAINST PREVIOUSLY ESTABLISHED STANDARDS TO DETERMINE IF CORRECTIVE ACTION IS NEEDED
OPERATIONS
EVERY ASPECT OF BUSINESS AFFECTS OR IS AFFECTED BY ___________
FINANCIAL SERVICES
MARKETING SERVICES
ACCOUNTING SERVICES
INFORMATION SERVICES
SERVICE JOBS CLOSELY RELATED TO OPERATIONS ARE :
MARKETING
OPERATIONS
FINANCE
3 BASIC FUNCTIONS OF BUSINESS ORGANIZATIONS
OPERATIONS MANAGER
SUPPLY CHAIN MANAGER
PRODUCTION ANALYST
SCHEDULE COORDINATOR
PRODUCTION MANAGER
INDUSTRIAL ENGINEER
PURCHASING MANAGER
INVENTORY MANAGER
QUALITY MANAGER
OM AND SUPPLY CHAIN CAREER OPPORTUNITIES
HENRY FORD, Model T automobiles in 1910.
The evolution of operations and supply chain management begins with _____ _____ and the assembly-line building of _________ ______________
The assembly line was the beginning of the structured use of operations and supply chain
management in business. The line allowed fast, efficient manufacturing of
automobiles and other products by having workers manipulate identical parts or
repetitive tasks through the production process.
Operationally, the assembly line
increased production and eliminated errors. It also created the specialization of labor,
and the companies viewed this method as a way of producing products that the
company deemed appropriate for making profit and not what the consumer
necessarily wanted to purchase.
1950, Malcolm McLean
Then, in the ___s, _______ _______ developed ocean
shipping containers, which are standardized transportation
containers that are used for international shipment of products.
His invention allowed international trade to flourish and
provided companies the ability to move operations overseas.
Electronic Data Interchange, 1960
The introduction of EDI or _______ ________ _________ in the 19??s
ushered in the use of computer technology in the operations and supply
chain field. EDI is dependent upon computers transferring business data
to other computers for better operations. Companies that share data this
way are considered trading partners. For example, many large retailers
link their cash register terminals directly to their production partners so
that when a size 16 white blouse is sold, the factory automatically knows
how to make additional ones in that style and size. EDI has revolutionized
operations and supply chains because it has virtually eliminated the need
for inventory and the costs associated with it.
Universal Product Code, 1970
Then, the UPC or ________________ ________ ____ appeared in the ____s. It
also aided in the operations and supply of products. The code allows the
specific identification of a particular product for tracking and production
reasons. For example, when you purchase a bag of Hershey chocolate
kisses, the UPC identifies the size, flavor and other details for the product
to the manufacturer and seller. This allows stores and manufacturing
companies to know what products are selling, and, in addition, works in
tandem with EDI.
1980
The ????s ushered in a plentiful amount of new developments in
the operations and supply chain area.
1984, dell computers
In ???? ??????? as one of
the first companies to partake in new direct order supply chain operations
setup. The company's new ordering system was built on customers'
phone orders being linked directly to production. Every consumer's
computer was custom built and shipped directly to their home in a short
delivery window. Now, a consumer could order even a pink laptop with
their choice of memory and accessories and get it delivered without ever
going to a store. This type of technology allowed Dell to minimize
inventory and save money. They also did not have to invest in supporting
brick-and-mortar stores.
1985, fed ex
In ????? ????? s new tracking system created a way to
monitor real time tracking of their shipments. This allowed
efficient management of their deliveries and use of their
transportation vehicles. It also allowed companies to track their
own shipments to consumers and become more efficient with
lost products.
