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Military Time
24 hour time system used in healthcare to avoid confusion between AM and PM times
The 5 Rights
Right Patient, Drug, Dose, Route, and Time
Medication Safety Tips to Avoid Errors
Double-check calculations, use the correct measurement system, comfirm patient identity, and follow prescrived guidelines carefully.
Infection Prevention Methods
Hand hygiene, Personal Protective Equipment (gloves, gowns, masks), Cleaning/Disinfection, Isolation Procedures
Types of miccrobes that can cause infections
Bacteria, viruses, fungi, and parasites
Chain of Infections
Infectious agent, reservoir, portal of exit, mode of transmission, portal of entry, and susceptible host. Breaking any link in the chain prevents the spread.
Infectionous Diseases Risks to Healthcare Workers
Exposure to bloodborne pathogens, airborne diseases, and contact with infected surfaces
Drug Resistance
Pathogens mutate over time, often dur to improper or overuse of antibiotics, leading to drug resistance and complications of treatment
Cultural/Individual Differences and Their Affects in Health Care
Language Barriers, beliefs, and practices can infflunece communication, treatment preferences, patient compliance, attitudes towards medications, etc.
Maslows Hierarchy of Needs
A theory that outlines human needs in a pyramid, startign at the bottom with physiological needs, safety, love/beloning, self-esteem, to self-actualization at the top.
Dealing with loss
Individuals may use various coping strategies like grief, acceptance, denial, or seeking support from others. Provide support to them by listening, showing empathy, and counseling
Defense Mechanism
Defesnse Mechanism like denial, repression, projection are unconscious ways of protecting onself from stress. Recognizing them helps providers offer better care.
Factors increasing the demand for competent communication in healthcare
Diverse patient populations, complex helath care systems, technology, ans legal/ethical expectations
Universal Goals fo Patient Interactions
To establish trust, provide clear information, show empathy, and ensure understanding.
Make them feel heard, respected, and informed
Active Listening and Professional Phone Communication Techniques
Active listening involves fully focusing on the speaker, while professional phone communication requires clarity, respect, and confidentiality.
Methods of Organizing Content
Formal Outline= structured, detailed framework for the document
Informal Outline= more flexible, less rigid structure
Mind Map= visual representatio of ideas and how they connect
Writing Healthcare Documents
Protect patient confidentiality, follow organizational policies, ensure records are accurate and up to date, and no spelling or grammer errors.
Punctuation Rules
Period= ends sentence
Comma= seperates ideas
Semicolon= joins related clauses
Colon= introduces a list
Apsotrophe= shows possession
Quotation Marks= for direct speech
Documentaion and Medical Record Types
Medical Documentation= recording patient care
Medical Record= complete patient file
Charting= process of documenting
Purpose of Medical Documentation
Provide a record for continuity of care, support billing, legal protection, and track patient progress
Characteristics of good medical documentation
Accurate, Timely, Compleete, Clear, and Concise
Poor Medical Documentation Consequences
Legal issues, miscommunication, compromised patient care, and potential liability
Source-oriented vs Problem-oriented
Source= charting organizes notes bu the source of the information (by department)
Problem+ charting organizes by patients issues/problems
SOAP
S= subjective (patients reported issues, complaints, or symptoms)
O= objective (Healthcare provider’s observations, test results, and vital signs)
A= assessment (Healthcare provider’s professional assessment or diagnosis)
P= plan (prosed treatment, procedures, and patient intructions)
Signs vs Symptoms
Signs are objective findings (fever, bruises)
Symptoms are subjective experiences reported by patient (pain)
Charting by Exception vs. Narrative Charting
Charting by Exception= Method where only abnormal findings or changes from the baseline are documented. This saves times but it risks missing details
Narrative Charting= method that descirbes all aspects of care. This is very detailed charting but it is time consuming and be hard to read due to lack of structure
Electronic Health Record (EHR) vs Personal Health Record (PHR)
EHR= digital system for storing helath data that improves accessibility, accuracy, and coordination of patient care
PHR= managed by patients including history, medications, and test results
Health Insurance Portability and Accountability Act (HIPAA) of 1996
HIPAA ensures patient privacy and security of health information through the Privacy and Security Rules