Analysing Non-Financial Performance in Business

Non-Financial Measures

Metrics assessing performance beyond financial results.

Customer Attitude Surveys

Feedback collection on customer perceptions and satisfaction.

Employee Attitude Surveys

Assessment of worker satisfaction and engagement levels.

Market Share

Percentage of total sales in a market held by a business.

Productivity

Efficiency of production measured by output per input.

Environmental Record

Assessment of a business's impact on the environment.

Qualitative Data

Non-numeric information describing qualities or characteristics.

Quantitative Data

Numeric information used for statistical analysis.

Capacity Utilisation

Percentage of total production capacity being used.

Labour Productivity

Output produced per worker over a specific time.

Unit Costs

Cost incurred to produce one unit of a product.

Quality (Faulty Goods)

Percentage of products that fail to meet quality standards.

Stakeholders

Individuals or groups affected by business decisions.

Economies of Scale

Cost advantages gained by increasing production.

Employee Motivation

Level of enthusiasm and commitment among employees.

Customer Service Improvement

Enhancements made to better serve customers' needs.

Brand Perception

Public opinion regarding a company's brand image.

Repeat Purchase Likelihood

Probability of customers buying again from a business.

Waste Disposal Regulations

Laws governing the proper disposal of waste materials.

Greenhouse Gas Emissions

Release of gases contributing to global warming.

E-Waste Growth

Increase in discarded electronic devices and components.

Performance Evaluation

Assessment of a business's effectiveness in achieving goals.

Non-Financial Measures

Indicators not based on financial data.

Customer Attitude Surveys

Assess customer satisfaction and loyalty levels.

Employee Attitude Surveys

Evaluate employee satisfaction and engagement.

Market Share

Firm's sales relative to total market sales.

Productivity

Output produced per input used over time.

Environmental Impact

Assessment of a firm's ecological footprint.

Window Dressing

Techniques to enhance apparent financial position.

Sales Manipulation

Timing of sales recording affects financial results.

Depreciation

Asset value reduction over specified time periods.

Appreciation

Increase in asset value over time.

Sales Targets

Goals set for sales performance over time.

Quality

Standard of products or services provided.

Customer Satisfaction

Measure of how products meet customer expectations.

Bad Debts

Accounts receivable deemed uncollectible by a firm.

Leaseback

Selling an asset and leasing it back.

Labour Productivity

Output per worker in a given time frame.

Financial Year

12-month period for financial reporting.

Short-Term Borrowing

Temporary loans to improve cash position.

Hostile Takeover

Acquisition attempt against the wishes of management.

Shareholder Expectations

Desire for high profits and share prices.

Merger Likelihood

Probability of combining with another firm.

Investment in Technology

Funding for advanced tools to enhance productivity.

Market Share

Percentage of total sales in a market.

Environmental Impact

Effect of business activities on the environment.

Customer Satisfaction

Degree to which customer needs are met.

Quality Standards

Benchmarks for product/service quality compliance.

Productivity

Efficiency of production measured by output.

Defect Rate

Percentage of defective products produced.

Environmental Policies

Guidelines to reduce pollution and waste.

Motivating Employees

Encouraging staff to achieve business goals.

Performance Assessment

Evaluation of business success against targets.

Customer Service

Support provided to enhance customer experience.

Renewable Energy Sources

Sustainable energy options for business operations.

Quality Improvement

Efforts to enhance product/service standards.

Environmental Audits

Assessments of a firm's environmental practices.

Brownfield Sites

Previously developed land for new projects.

Greenfield Sites

Undeveloped land for new construction.

ISO 9000

International standard for quality management systems.

Investors in People

Standard for improving workforce performance.

Customer Loyalty

Repeat business from satisfied customers.

Pollution Reduction Target

Goal to decrease environmental pollutants by a percentage.

Complaint Rate

Frequency of customer complaints received.

Market Orientation

Business focus on meeting customer needs.

Performance Metrics

Quantitative measures to evaluate business success.