P1 Workbook

What does the acronym ARC stand for?

Affinity: likeness between 2 people

Reality: an agreement with anything

Communication: two way exchange of ideas between 2 people

What is ARC used for?

To help you understand. In order to understand, you need to have affinity for an object, some concept of its reality, and communication to understand it

What does the acronym KRC stand for?

Knowledge: understanding of a subject at a point that effective

Responsibility: state or fact of being accountable

Control: being at cause over things, to exercise direction/command over

What is the purpose of KRC

To be responsible, you can’t be responsible for something when you don’t have direct knowledge, and you cannot take control of something without responsibility

Describe Name

Naming your product explains what your aspirations of the product should be

Describe Want

Wanting is the desire to get your product out there without partial results

Describe Get

Discipline and persistence in executing your product is necessary

What is the Purpose of the Road to Mastery?

To capture progress made from training and understanding

Founders of HealthQuest

Bill Knight and Stuart Siegner

When did the first HealthQuest clinic open & where?

April 1999 in Rochester Hills, MI

How many clinic locations does HealthQuest have?

42 clinic locations

What type of resources & information can be found under the Patient Resources Section?

• Info/Forms

• Insurance & Self-pay

• FAQ

• Download app

• eBooks

• Health Blog

• Patient portal

• Pay your bill online

How would you direct a patient to pay their bill online?

Press pay bill on our website in the top left corner or under patient resources and the last box says pay your bill

Where is the “Leave a Review” button located on our website?

Right next to the Pay Bill tab in between Pay Bill and Careers

Where would you direct someone to go if they wanted to apply for a position with HealthQuest Physical Therapy?

Go to Careers

Describe how to request IT equipment

• Identify the need for IT

• troubleshooting conducted by designated personnel (Clinical Manager/Director) (Department Lead)

• If not successful, submit the IT Help Desk Form

• *Supervisor’s approval required prior to submitting the purchase request

What is the difference between IT Help Desk and Raintree Support?

IT focuses on IT support and purchases for IT equipment. Raintree support uses RTS as the Task Type and providing detailed information

2 main roles that need to be handled at the front desk?

A greeter handles anything quick and allows them to be available to greet anyone who enters the facility

A closer takes on duties that are a bit more time consuming, allowing one-on-one assistance for patients that aren’t rushed

What are the 3 Products of the Front Office Specialist

• Patients are scheduled

• Patients arrive on time for their appointment

• Patients make their payments