Chapter 8 Business

How has the workplace changed?

Growing diversity, more technology, more service based jobs, higher education and skill requirements, more part time and temporary work, more flexible work situations.

What are the different types of jobs?

White collar: professional, office management

Blue collar: Physical labor, production

Service jobs: Retail, hospitality, healthcare

What are the new required skillsets for jobs?

• Digital literacy and the growth of Artificial Intelligence

• Teamwork focus 

• Problem-solving

• Continuous learning

What Are Human Resources?

The people who work for a business and do work involved in hiring, training, and managing employees.

What activities do HR do?

1. Planning & Job Analysis

2. Recruiting & Hiring

3. Compensation & Benefits

4. Performance Management

Planning and job analysis?

• Job Analysis: Study of job responsibilities & skills.

• Job Description: Written summary of tasks, skills, and requirements.

Recruiting and hiring?

• Applications, screening, interviews, selection.

• Orientation introduces new workers to policies and culture.

Compensation & Benefits?

Compensation: Salary, wages, bonuses

Benefits: Health insurance, PTO, retirement plans.

(negotiate your benefits and compensation, because after they hire you, you have nothing to lose)

Performance Management?

Performance reviews can lead to promotions, transfers, and terminations

What is downsizing?

Reducing number of employees.

What is outsourcing?

Sending work to outside firms.

what does HR manage?

HR manages communication and transition.

What is organizational culture?

The environment in which employees work and the shared beliefs, values, and behaviors.

What Defines a Companies Organizational Culture?

• Mission and values

• Leadership style

• Traditions

• Communication patterns

• Workplace expectations

What are the 4 Types of Organizational Cultures?

Formal Culture: Rules, structure.

Innovative Culture: Creativity-focused.

Informal Culture: Flexibility, teamwork.

People-Centered Culture: Employee wellbeing.

What is workplace diversity?

When a workplace includes people who are different from one another—like different ages, genders, race, cultures, languages, abilities, and experiences.

Benefits of Workforce Diversity?

- More creativity

- Better problem-solving

- Stronger customer relations

- Higher employee satisfaction

- Broader perspectives

How Do Companies Create an Inclusive Workplace?

• Having zero tolerance for harassment

• Respectful communication

• Flexibility

• Employee support groups

• Accessible facilities

What is HR's Role in Supporting Diversity?

Inclusive hiring practices

Anti-discrimination policies

Diversity training

Equal opportunities