Controlling the situation Tab 19

What determines if the situation escalates or de-escalates?

The way you respond to inmates

What are cooperative controls?

Inmates are complaint and controlled through normal correctional supervision using effective communication.

Best enforcement technique for cooperative controls?

Effective communication

What are containment techniques?

Techniques used on inmates that are non-complaint but passive and not physically defiant

Best enforcement technique for containment techniques?

Effective communication, with warnings, orders, and incident reports when appropriate

What is the first step to keeping conflict from escalating?

Following the basic principles of effective correctional supervision

What should you do to size up the situation?

PPOL (positioning, posturing, observing, listening)

Why should you understand an inmate’s need and motivation?

To better manage behavior and prevent escalation

What attitude should a correctional officer project?

Inner authority and self-confidence

How do you prevent inmate manipulation?

Enforce policy and consistently resist manipulation

What type of body language should a correctional officer use?

Non-confrontational body language.

What communication technique should be used before giving an order?

Ask before you tell order

How much force should a correctional officer use?

Never use more force than required

Three primary obligations of correctional officers:

-Ensure safety

-Establish Order

-Maintain Security

What must a correctional officer do to meet this obligation?

Intervene when necessary

Who is responsible for resolving inmate situations?

The correctional officer

Before resolving a conflict, what information should a correctional officer retain?

Both sides of the story

What are blue and green levels (EXTRA)

• Blue: Cooperative Controls (compliant inmate)

• Green: Containment Techniques (passive, noncompliant inmate)

How do you keep conflict from escalating (EXTRA)

• Follow correctional supervision principles

• Use PPOL

• Understand inmate motivations

• Project confidence

• Enforce policy

• Use non-confrontational body language

• Ask before telling

• Use only the force necessary

3 responsibilities for every CO

• Security

• Order

• Safety