Workplace Skills and Organizational Structures: Key Definitions for Business Students

Chain of Command

An organizational structure that shows who each person reports to within a company.

Collaboration

The practice of individuals working together for a common purpose or benefit.

Communication Skills

The ability to express thoughts, concepts, and/or ideas in a clear and concise manner.

Oral Skills

The ability to understand and engage in speaking situations by delivering formal and informal verbal communications and presentations in a clear manner.

Policy

A set of rules and/or course of action, adopted by a person or organization, of what to do or how to respond in specific situations.

Procedure

A particular way or method of accomplishing a task, usually with a series of steps to perform in order.

Professionalism

The proper and respectful display of conduct, behavior, attitude, and sound judgment of someone in a workplace or business environment.

Protocol

A system of rules and acceptable behavior used in specific occasions.

Time Management

The skill of organizing and planning how to divide and allocate time across tasks and obligations.

Work Ethic

The belief that work is valuable, morally meaningful, and should be performed to the best of one's ability.

Written Skills

The ability to clearly and effectively communicate ideas, information, and messages through written language using proper grammar, structure, and tone.