PURCOM-(MODULE 6)Communicative Competencies, Skills and Strategies for Business Purposes(MODULE 6)

Business Communication

is concerned with the study of communications between individuals and groups occurring in the

process of the administration and management of an organization.

Sender

Elements of Communication:

The person or group who starts the communication by creating and sending a message.

Receiver

Elements of Communication:

The person or group who receives and interprets the message sent by the sender.

Message

Elements of Communication:

The information or idea that the sender wants to convey to the receiver.

Channel

Elements of Communication:

The medium through which the message is transmitted, such as spoken words, written text, or non-verbal cues like gestures.

Noise / Barriers

Elements of Communication:

Anything that interferes with the accurate transmission or reception of the message, such as distractions, technical issues, or language barriers.

Feedback

Elements of Communication:

The response or reaction from the receiver back to the sender, indicating whether the message was understood as intended.

Situation

Elements of Communication:

The context or circumstances surrounding the communication, including the environment, culture, and relationship between sender and receiver.

Clear

Basic “C’s” of Business Communication:

Make sure your message is easy to understand, avoiding jargon or complicated language.

Correct

Basic “C’s” of Business Communication:

Ensure that the information you provide is accurate and free from errors.

Concise

Basic “C’s” of Business Communication:

Keep your message brief and to the point, avoiding unnecessary details or wordiness.

Complete

Basic “C’s” of Business Communication:

Provide all necessary information for the receiver to understand the message fully.

Considerate

Basic “C’s” of Business Communication:

Be mindful of the receiver's feelings, perspectives, and needs when crafting and delivering your message.

Courteous

Basic “C’s” of Business Communication:

Maintain a polite and respectful tone in your communication, showing kindness and professionalism towards the receiver.

Subject

Areas to Consider in Writing:

What the writing is about; it's the main topic or theme.

Audience

Areas to Consider in Writing:

The group of people who will read or receive the writing; understanding their characteristics and interests helps tailor the message appropriately.

Purpose

Areas to Consider in Writing:

The reason behind writing; it could be to inform, persuade, entertain, or express thoughts and emotions.

Style

Areas to Consider in Writing:

The manner or tone in which the writing is presented; it includes factors like formal or informal language, level of detail, and overall writing style.

Letter (Heading)

Part of Business Letter:

The section at the top of the letter that usually contains the company's name, address, contact information, and logo.

Inside Address

Part of Business Letter:

The recipient's address, placed below the letterhead, including the name, title, company, and address of the person or organization receiving the letter.

Salutation

Part of Business Letter:

The greeting or opening of the letter, addressed directly to the recipient by name if possible (e.g., "Dear Mr. Smith," or "To whom it may concern,").

Body of the letter

Part of Business Letter:

The main content of the letter, where the message is conveyed, usually organized into paragraphs.

Complimentary close

Part of Business Letter:

The closing phrase of the letter, expressing courtesy and goodwill towards the recipient (e.g., "Sincerely," "Best regards," "Yours faithfully,").

Signatures

Part of Business Letter:

The sender's signature(s), placed below the complimentary close, indicating the authenticity of the letter. This may include the sender's name typed below the signature if necessary.

Full-block

Business letter layout:

Modified block

Business letter layout:

Semi-block

Business letter layout: