Difficult captain

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Last updated 10:04 AM on 8/21/26
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4 Terms

1
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Situation

Heathrow

Line check

Met line checker and cabin crew at gate

Other captain a bit late as he was called off standby

Upset, loud, hostile

Noticed making everyone uncomfortable

2
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Task

Suggested going down to aircraft

Assess situation further

Make sure captain fit state to operate

Avoiding escalation


3
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Action

In flight deck, I stayed calm and professional despite my own stress

“I need to ask you, are you in a fit state to operate”

Offered way out, continuing with checker (checker confirmed happy with)

De-escalate without challenging or confronting publicly

Did Walkaround - give some space

Made sure to remain calm and approachable with cabin crew (positive attitude)

Line checker was shocked


4
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Result

Seemed more amicable, much more engaged, operated normally

ALLOWED HIM TO REFLECT AND CALM DOWN

Suggesting going to aircraft, raising concerns, offering way out

IMPROVED SITUATION, IMPROVED CRM & SAFETY