Business Keywords 2.5

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35 Terms

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Centralised Organisation
An organisation in which most decisions are made at head
office
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Decentralised organisation
An organisation that allows staff to make decisions at a local
level.
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Flat structure
An organisation with few layers of hierarchy - presumably
because each manager is responsible for many staff
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Hierarchical structure
An organisation with many layers of management, therefore
creating a tall organisational pyramid
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Organisation chart
A diagram that shows the internal structure of an
organisation
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Communication
The passing of information from one person or organisation
to another
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Barrier to communication
Something that prevents the flow of communication
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Insufficient communication
Too little communication, which might leave some staff
under-informed and demotivated
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Excessive communication
Too much communication causing overload for staff - a
particular problem with email.
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Flexible hours
A contract between a company and an employee that
doesn't specify how many hours of work will be provided
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Freelance contract
An agreement over one job between a company and self-
employed worker
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Permanent contract
An agreement between a company and employee that work
and income will be provided constantly into the long term
future
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Remote working
Working away from the office, typically from home
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Temporary contract
An agreement between a company and an employee hat
work and income will be provided for a specific time period,
say six months.
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Application form
The series of questions a job-seeker must fill in when trying
to get an employer interested in interviewing them
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CV (curriculum vitae)
Sets out the persons qualifications, experience and any
other relevant facts (literally means 'story of my life')
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External recruitment
Appointing from outside the existing staff
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Internal recruitment
Appointing from within the existing staff
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Job description
A short account of the main features of the job
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Person specification
A description of the type of person who would best fit the job:
their character, their experience and skills
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References
People such as teachers or previous bosses who are willing
to answer questions about the qualities of a job applicant
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Formal training
The official training programme, for example a two-year
graduate training programme
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Informal training
The unexpected, unplanned extra advice or demonstrations
that come from colleagues or, occasionally, customers
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Mentor
Someone in the workplace who gives you advice and help,
officially or unofficially
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Ongoing training
Regular, perhaps weekly, training sessions for all staff
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Performance reviews
Discussion sessions between you and your boss (perhaps
every six months) about how well you are doing against the
target set for you. (Sometimes called Appraisals)
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Retention
A calculation of how many staff stay loyal rather then
leaving, for example staff staying as a percentage of all staff
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Self-learning
Teaching yourself, perhaps by thinking why a problem
occurred and making sure you learn from your mistakes
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Target-setting
When you are set goals by a manager and your job is to
achieve them
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Autonomy
The independent power to decide on what you are going to
do at work
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Commission
Being paid a percentage of the value of a sale you have
made, for example a ten percent commission
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Fringe benefits
Rewards you get from work other than pay such as a
company phone or car
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Job enrichment
Being given a range of activities and responsibilities that
enable the worker to learn and to grow
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Job rotation
Having several tasks to do at work to relieve the boredom of
doing the same thing all the time.
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Remuneration
All the financial rewards received from work, whether direct,
such as a salary or indirect such as free membership of a
sports club