section 1 Certification & Education

Tact

Saying the right thing at the right time.

Empathy

Putting yourself in another person's shoes and considering what is best for the patient.

Self-awareness

Recognizing your own thoughts, actions, strengths, and need for change.

Self-confidence

Projecting assurance and helping patients or coworkers feel reassured.

Work ethic

Dedication, responsibility, and commitment to doing what is right.

Feedback

Information intended to improve workflow, skills, and workplace relationships.

Scope of practice

The boundary of tasks MAs can perform under provider supervision without independently diagnosing or treating.

Critical thinking

Analyzing information, forming beliefs, and reaching conclusions through reasoning.