Studied by 4 people
define manager
ensures tasks are completed and deadlines are met
define leader
motivating and inspiring people to work towards a common goal
3 manager tasks
setting objectives, analsying and interpretating data, appraising strengths and weaknesses of employees
3 leader tasks
motivating and inspiring people, provide direction, think about long-term plans
define autocratic
a ruler who has absolute power and takes no account for workers opinions
define paternalistic
leader consults workers before making a decision and persuades them on the decision
define democratic
employees are involved in the decision making
define laissez-faire
hands off approach and they rarely interfere with workers
2 internal factors
how skilled the workforce is, whether a task is urgent
3 external factors
whether the business is in crisis, competition, growing economy
3 advantages of autocratic
quick decision-making, experienced making the decisions, clear instructions for employees
3 disadvantages of autocratic
less creativity from employees, lack of motivation, stressful decision making for leader
3 advantages of laissez-faire
effective with highly skilled staff, employees feel empowered, leaves room for creativity
3 disadvantages for laissez-faire
ineffective for inexperienced staff, employees have no support, responsibility is unclear
3 advantages of democratic
highly motivated employees, employees better prepared for promotion, employees more accepting of change
2 disadvantages of democratic
slow decision-making, strong leader is required
3 advantages of paternalistic
quick decision making, loyal employees, employees feel recognised
3 disadvantages of paternalistic
lack of motivation from employees, less creativity, employees dependant on supervisors
when is autocratic leadership effective?
times of crisis, less experienced staff
when is democratic leadership effective?
to encourage creative input, larger firms
when is paternalistic leadership effective?
inexperienced staff, to build loyalty from employees
when is laissez-faire leadership effective?
experienced staff, to encourage creativity
7 management styles of Tannenbaum Schmidt Continuum
tells, sells, suggests, consults, joins, delegates, abdicates
define ‘tells’
no employee decision making
define ‘sells’
manager makes decision, employees can ask questions
define ‘suggests’
manager outlines decision, employees give opinions
define ‘consults’
manager proposes a decision, employees can discuss modifying the decision
define ‘joins’
manager proposes a problem, employees discuss solution, manager makes final decision
define ‘delegates’
manager proposes problem, employees find a solution, manager is accountable for the outcome
define ‘abdicates’
employees find and solve a problem
define evidence based decision making
decision based on data, adopting a scientific approach
define intuition based decision making
decision based on opinion or ‘gut feeling’
how do you make an evidence based decision?
set objectives
collect data
analyse data
make decision
implement decision
review decision
2 advantages of evidence based decision making
data driven without emotion, no personal bias - improve staff morale
2 advantages of intuition based decision making
quick decision (in times of crisis), personal experience can show bigger picture
2 disadvantages of evidence based decision making
time consuming to collect data, outdated data can be unreliable
2 disadvantages of intuition based decision making
carries greater risk, emotional/personal bias
Note 
Flashcard (72)