change management

change

something of the same kind but new or fresh; implementing a new idea; a strategy to accomplish some overall goal

effectiveness

doing the right things (1)

efficiency

doing things right (2)

improving

doing the right things better (3)

cutting

doing away with things (4)

adapting

doing things other people are doing (5)

different

doing things no one else is doing (6)

impossible

doing things that can’t be done (7)

organizational change

include a change in mission, restructuring operations, new technologies, mergers, reengineering, etc...” (Carter McNamara, PhD)

evolve

organizations must undertake change to _ to a different level in their life cycle

driving force

organizational change is provoked by some major outside _

maslow’s hierarchy of motivation

basic needs → security → belonging → prestige → self fullfillment

change management

structured approach to transitioning individuals, teams, or organizations from a current state to a desired future state; ensures that changes are smoothly implemented, minimizing disruption and maximizing the benefits of the change

planning

defining the change, its objectives, and the strategies to implement it. This also involves assessing the impact of the change on people and processes

communication

keeping all stakeholders informed about the change, including the reasons for the change, the benefits, and how it will impact them.

training and support

ensuring that employees have the skills and knowledge they need to work with the new systems, processes, or ways of working

stakeholder engagement

involving key _ early in the process to get their buy-in and ensure that their concerns are addressed.

monitoring and feedback

regularly assessing the progress of the change, gathering _, and making adjustments as necessary

sustaining change

ensuring the change is embedded in the organization over time, preventing backslides into old habits

cultural resistance to change

ideologies and values

social resistance to change

group solidarity, rejection of outsiders, conflict

organizational resistance to change

threat to power and influence, _ structure, climate for change, technological

psychological resistance to change

perceptions, homeostasis, conformity and commitment, personality factors

resist

people _ change simply because it is change.

collaborative

let’s work this out together

consultative

your views are important and I really do want your feedback

directive

this is what i want you to do

coercive

do this or take the consequences

facilitative strategy

deals with making the public aware of the change for it to be readily adopted; •more likely to work when initiator is internal to the target group; easiest and least expensive

educational strategy

appropriate when the change will not actively be resisted by the target group; when time is not critical; change is perceived to be logical or beneficial

persuasive strategy

used when resistance is likely; used when target audience may already have accepted competing ideas or concepts; increasing the frequency of communication to overcome potential resistance

coercive strategy

used when resistance is active; compliance to the change is ensured through formal power structures such as rules, regulations or laws; sanctions are implemented when the audience does not comply with the change behavior

problem solving

change process is similar to _

solved

it is a matter of moving from one state to another, from the problem state to the _ state

top management

successful change must involve _

team-wide effort

change is usually best carried out as a _

leadership

it’s more a matter of _ skill than management skill