The Hospitality Industry

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5 Terms

1
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What is the hospitality industry comprised of

  1. Accomodation

  2. Food Service

2
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Sectors of the Food Service Industry

  1. Hotel, Motel, Tourist Accommodations

  2. Separate eating and Drinking places (like restaurants)

  3. Retail Market

  4. Leisure and Special Event Market

  5. Highway/Interstate

  6. Business and Industry Markets

  7. Social Caterer

  8. Transportation Market

  9. Catering Market

3
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What is the difference between Hospitality and Hospitableness

Hospitableness - authentic kindness and generosity

Hospitality - creation of experiences that is unique to brand and requires consistency, which creates brand loyalty and differentiation.

4
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8 stages of Food Service Cycle

  1. Consumers and the market

  2. Policy and objectives

  3. Customer service specifications

  4. Facilities

  5. Purchasing

  6. Production and Service

  7. Control of costs and revenue

  8. Monitor of customer satisfaction

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food and beverage service systems

  1. Service sequence (food production system and beverage provision system)

  2. Customer process (the management of the customer experience and concerned with the delivery of food and beverage to the customer)