MIDTERM STUDY GUIDE

What refers to the increasing interconnectedness of economies, cultures, and markets worldwide?,

Globalization.

What challenge in organizational communication involves managing communication across different time zones and languages?

Cross Cultural Communication

How does terrorism affect organizational communication?,

By creating concerns about security, crisis management, and corporate responsibility.

What is a key challenge organizations face concerning climate change?,

Addressing stakeholder concerns about sustainability practices.

What impacts how organizations communicate their policies on sustainability?,

Climate change.

What demographic shifts challenge organizations to foster inclusive workplace communication?,

Changing demographics.

What model of communication is characterized as a one-way process?,

Transmission model.

Give an example of a transmission model of communication.,

Billboards or email marketing.

What does the constitutive model of communication emphasize?,

Communication as a two-way process that creates and shapes organizational realities.

In the S-M-C-R model, what does 'S' stand for?,

Source (sender).

What are the seven ways of thinking about communication?,

Rhetorical, semiotic, phenomenological, cybernetic, sociopsychological, sociocultural, and critical.

What approach to organizational communication is characterized by a focus on efficiency, clarity, and standardized procedures?,

Classical approaches.

According to Henri Fayol, what is a fundamental principle of classical management theory?,

Emphasis on top-down hierarchy.

In what types of organizations are classical management principles commonly found today?,

Military organizations, manufacturing, service industries, and non-profits.

What modern perspective to organizational communication sees organizations as dynamic systems?,

Systems theory.

How do human relations and human resources approaches differ?,

Human relations focus on employee morale, while human resources emphasize employee involvement in decision-making.

What theory examines how emotions impact workplace communication and motivation?,

Emotional needs theory.

What does the input-throughput-output model in systems theory include?,

Feedback and exchange processes.

In organizational culture studies, what is the difference between prescriptive and descriptive approaches?,

Prescriptive: culture can be managed; Descriptive: culture is a natural emergence.

What concept in organizational communication suggests that communication constructs social reality?,

Constitutive approaches.

What does the theory of concertive control describe?,

Employees regulate their own behavior through shared values and norms.

What concept relates to the dominance of one group’s ideology in an organization?,

Hegemony.

What is the purpose of a rational decision-making approach in organizations?,

To make logical, objective decisions for the best outcomes.