Patient Care Coordination and Education: Telehealth Technologies and Learning Styles

Vocabulary flashcards covering telehealth technologies, virtual visit procedures, patient learning styles, and instructional techniques based on the NHA lecture notes.

Electronic Submissions in Telehealth

The electronic transmission and reception of patient health information, diagnostic results, and other data that allows providers, specialists, and radiologists to communicate regardless of physical location.

Live Video in Telehealth

Real-time, two-way communication between provider and patient that helps overcome transportation issues, financial restraints, or poor health.

Medical Assistant Telehealth Responsibilities

Duties including setting up encounters, assisting with technical issues, documenting information in the medical record, providing provider-approved education, scheduling follow-ups/referrals, and answering questions within their scope of practice.

Learning

The process of gaining new knowledge or skills through instruction or experience.

Goal of Patient Education

To place health and clinical information into the patient's long-term memory.

Auditory Learning

A learning style achieved by hearing information, such as listening to follow-up instructions read aloud by a medical assistant.

Kinesthetic Learning

A physical learning style involving movement and performing the task, best accomplished by seeing an action, using anatomical models, and conducting return demonstrations.

Visual Learning

A learning style involving reading information and seeing diagrams, graphics, DVDs, or approved online videos.

Written Educational Materials Standard

Take-home patient instructions written in lay terms that avoid medical terminology and match the patient's reading and comprehension level.

Return Demonstration

An instructional technique where a patient performs a skill back to the educator, aiding information retention and skill perfection through active involvement and positive feedback.

Evaluating Patient Understanding

The process of asking for feedback and restating, repeating, and rephrasing material to assess the effectiveness of a teaching session.

Positive Reinforcement

Encouragement provided during instruction that helps lessen apprehension or resistance to learning intimidating or overwhelming information.