Fundamental Human Interactions Chapter 1-6 Quiz Flash Cards

Psychology

Study of an individual's mind.

Sociology

How our society operates.

Anthropology

Our culture.

Total Person Theory

If you are hiring someone you are hiring all of them, focusing on multiple aspects of the person.

Impersonal Communication

One way process, limited opportunity to clarify. Ex: memos, voicemail, message boards.

Interpersonal Communication

Two way process (back and forth), feedback necessary. Ex: meetings, phone calls, classes.

Active Listening

Maintaining intense involvement and concentration on what you yourself are hearing and seeing.

Critical Listening

Listening while using critical thinking to analyze the message, content, and source.

Empathic Listening

Listening with the intent of understanding how the other person feels.

Self-Esteem

SELF-EFFICACY + SELF-RESPECT

Self-Concept

The bundle of facts, opinions, beliefs, and perceptions about yourself that are present every moment of every day. (solidifies during adulthood)

Low Self-Esteem

Maintain an external locus of control, believe they have little control of events.

High Self-Esteem

Maintain an internal locus of control, believe they control their lives.

Moral Intelligence

The ability to determine how human principles should be applied to personal goals, values, and actions. (responsibility, compassion, forgiveness, and humility)

Character

Your personal standards of behavior including honesty, integrity, and moral strength.

Integrity

Character that is exhibited when what you know, say, and do are congruent. (Being honest)

Values

Personal beliefs and preferences that influence one's behavior.

Core Values

Values that you consistently rank highest and that guide your intermediate and long-term goals. (guide you throughout life)

Attitudes

Thoughts, accepted as true, that lead one to think, feel, or act positively or negatively toward a person, idea, or event.

Cognitive Component of Attitudes

Set of beliefs about the object (attitudes about smoking have been changed by accurate information about the risks)

Emotional or Affective Component of Attitudes

Feelings about the object. (we are more likely to donate if we are in a good mood or have good feelings about a cause)

Behavioral Component of Attitudes

The way one acts toward the object. (when our thoughts and feelings translate into action)

Empathizers

Can imagine themselves in another person's position and understand his or her feelings.

Socialization

People integrating into a society by exposure to actions and opinions of others.

Positive Attitudes

Choosing happiness, embracing optimism, thinking for yourself, keeping an open mind.

The "Total person" diagram

4 Communication styles Diagram