A business that keeps the focus of satisfying customer needed is said to be following the
New cards
2
Productivity
Is the rate at which companies produce goods or service in relation to the amount of materials and number of employees utilized?
New cards
3
Breakeven Point
The event's planners and organizers need to know the or the minimum attendance and sales required to cover all of the expenses of organizing, promoting, and running the event.
New cards
4
Opportunity Cost
May be defined as the value of the best alternative that you forgo when making a choice.
New cards
5
Economic Market
Includes all of the consumers who will purchase or service.
New cards
6
Benefits Derived
Refers to the value people believe they receive from a product or service
New cards
7
Comparative Advantage
The capability to produce products or services more efficiently and economically
New cards
8
Physiological Needs (98)
The basic needs of food, water sleep and shelter are referred to as
New cards
9
Security (98)
Security is the second level of the hierarchy individuals want both physical safety and economic security
New cards
10
Social Needs (98)
In the hierarchy include the desire for friends family and love
New cards
11
Self-Esteem Needs (98)
To gain recognition and respect from others and feelings of adequacy and competence in themselves.
New cards
12
Self-Actualization (98)
The peak of the hierarchy pyramid represents or the realization of one's full potential and self-fulfillment
New cards
13
Emotional Purchase
When spending $$$ with little thought during emotional highs and lows.
New cards
14
Rational Purchase
Take place when individuals recognize needs and wants assess their priorities and budget, conduct research, compare alternatives and then make purchase based upon careful thought and sound reasoning.
New cards
15
Patronage Purchase
Are based on loyalty to a particular brand or product.
New cards
16
Internal Source (101)
Of information about customer buying habits include a business's own customer records sales records production records and operation records
New cards
17
External Source (101)
Of information used by businesses can be obtained through government reports trade and professional organizations business publications commercial data and information services.
New cards
18
Primary Data (101)
Is obtained for the first time and specifically for the particular problem or issues
New cards
19
Secondary Data (101)
Has already been collected for some other purpose but is now found useful in the current study
New cards
20
Target Market
Is a specific group of consumers you want to reach?
New cards
21
Market Segment
Is a group of consumers within a larger market who share one or more characteristics?
New cards
22
Geographical Segmentation
Divides markets into physical locations such as Eastern, Northern ,Southern and Western regions of the United States or the urban and rural areas of a state
New cards
23
Demographic Segmentation
Focus on information that can be measured, such as age, income, profession, gender, education, marital status, and size of household.
New cards
24
Psychographic Segmentation
Focus on characteristic that cannot be physically measured, such as values, interests and lifestyle choice.
New cards
25
Behavioral Segmentation
Focus on a customer's attitude toward products and service.
New cards
26
Market Share
Is the percentage of total sales of a product or service that a company expects to capture in relation to its competitors?
New cards
27
Customer Service Gap
Is the difference between customer expectations and the service that is actually received?
Studied by 4 people
