Agentforce Concepts – Agentforce Specialist

Agentforce Concepts – Agentforce Specialist

Question 1:

Cosmic Solutions recently launched a pilot program to integrate the Agentforce (Default) agent into its CRM operations. What should the company's AI specialist use to monitor the agent's usability and assignment ofactions?

Choose 1 answer.

A. Metadata API

B. Platform Debug Logs

C. Agentforce Analytics

C. Agentforce Analytics

Question 2:

How does an agent identify the intent of a user who starts a conversation in the Agentforce panel?

Choose 1 answer.

A. It triggers a flow that uses a standard invocable action.

B. It analyzes the user's conversation history and context.

C. It sends a prompt through the Trust Layer to the LLM for analysis.

C. It sends a prompt through the Trust Layer to the LLM for analysis.

Question 3:

An AI specialist at Cosmic Electronics has enabled the "Enrich event logs with conversation data" setting for an agent in the Agent Builder. Which session data will the AI specialist be able to access?

Choose 1 answer.

A. Detailed reports on all the agent conversations initiated by users.

B. User inputs and agent responses for sessions over the past 7 days.

C. User actions associated with each action triggered by the agent.

B. User inputs and agent responses for sessions over the past 7 days.

Question 4:

Cosmic Furniture wants to enhance the operational efficiency of its Salesforce users. How can Agentforce (Default) help the company achieve this goal?

Choose 1 answer.

A. It can perform tasks without requiring user interaction.

B. It can enhance data entry and data cleansing operations.

C. It can streamline workflows and automate repetitive tasks.

C. It can streamline workflows and automate repetitive tasks.

Question 5:

An AI specialist wants to gain insights into the adoption of the default Agentforce agent. Which dashboard can the AI specialist access to see how users are using the agent?

Choose 1 answer.

A. Adoption Rate

B. User Adoption

C. Utterance Analysis

C. Utterance Analysis

Question 6:

Cosmic Electronics has implemented a custom agent action based on a flow. However, the results shown in the conversation preview are unexpected, and troubleshooting is required. What should the AI specialist do to identify the root cause of the issue?

Choose 1 answer.

A. Enable dynamic debugging in the Agent Builder to display the inputs and outputs of the flow.

B. Confirm the selected action and verify the inputs and outputs in the Dynamic Panel of the Agent Builder.

C. Verify the user utterance and examine the session event logs in the Agent Builder for debugging.

C. Verify the user utterance and examine the session event logs in the Agent Builder for debugging.

Question 7:

The sales team at Cosmic Electronics relies on the Agentforce (Default) agent to find similar opportunities to help close deals faster. The sales manager wants to understand how the agent determines which opportunities to return. What explanation should the company's AI specialist provide?

Choose 1 answer.

A. Similar opportunities were created with a status of Closed Won or have a Created Date within the past 12 months of today.

B. Similar opportunities are associated with the same account and were opened and closed within 24 hours.

C. Similar opportunities have a status of Closed Won and a close date within the past 12 months of today.

C. Similar opportunities have a status of Closed Won and a close date within the past 12 months of today.

Question 8:

Cosmic Electronics' support team wants to modify the default case summary response provided by the Agentforce (Default) agent to meet its specific requirements. What should the AI specialist do to achieve this?

Choose 1 answer.

A. Modify the standard Record Summary prompt template for the Case object.

B. Use the standard agent action to create case summaries.

C. Create a custom Record Summary prompt template for the Case object.

C. Create a custom Record Summary prompt template for the Case object.

Question 9:

Cosmic Solutions has created and assigned an Agentforce Data Library to an Agentforce agent to provide AI-driven guidance to employees based on Knowledge articles. When an employee interacts with the agent on the company's Experience Cloud site, the responses are not grounded in relevant Knowledge articles. However, testing the associated prompt template in Prompt Builder returns the expected responses. What should the company's Agentforce Specialist do to resolve this inconsistency?

Choose 1 answer.

A. Assign the 'Agentforce Knowledge User' permission set to the agent's user record.

B. Select the 'Knowledge User' checkbox on the agent's user record.

C. Assign the 'Data Cloud User' permission set to the agent's user record.

C. Assign the 'Data Cloud User' permission set to the agent's user record.

Question 10:

Cosmic Solutions wants to ensure its agents are trustworthy and reliable before launching them in production. The company would like to test a large number of utterances efficiently. What approach should an Agentforce Specialist recommend?

Choose 1 answer.

A. Directly test the utterances in the user interface of the agent's Large Language Model (LLM).

B. Thoroughly test the agent using the 'Conversation Preview' panel in Agent Builder.

C. Utilize the Agentforce Testing Center to create a test using a CSV file.

C. Utilize the Agentforce Testing Center to create a test using a CSV file.

Question 11:

A sales rep at Cosmic Electronics has entered the utterance, "Show me all the customers in San Francisco." Which standard agent action will the planner service use?

Choose 1 answer.

A. Query Records

B. Identify Records

C. Identify Key Contacts

A. Query Records

Question 12:

An AI specialist at Cosmic Solutions wants to test a custom agent action using multiple real-world user utterances to ensure the action is being selected correctly. Which tool should the AI specialist utilize for this use case?

Choose 1 answer.

A. Agent Builder

B. Action Builder

C. Einstein Studio

A. Agent Builder

Question 13:

Cosmic Financial wants to provide AI-driven guidance to help its sales reps plan the next steps for closing deals. What should an Agentforce Specialist recommend to generate strategic sales plans using generative AI?

Choose 1 answer.

A. Use the 'Create Einstein Sales Plan' action in Flow Builder.

B. Use the 'Create Sales Plan' action in Prompt Builder.

C. Use the 'Create Close Plan' action in Agentforce (Default).

C. Use the 'Create Close Plan' action in Agentforce (Default).

Question 14:

An AI specialist at Cosmic Solutions is required to create a custom action for the Agentforce (Default) agent. Which action types are available when creating a custom action?

Choose 1 answer.

A. Apex, Approval Process, and Prompt Template

B. SOQL, Apex Trigger, and Flow

C. Apex, API, Flow, and Prompt Template

C. Apex, API, Flow, and Prompt Template

Question 15:

Cosmic Software Solutions has deployed an Agentforce Service Agent to an Experience Cloud site for customers. However, it is not answering questions using articles in the Salesforce Knowledge base. What should an Agentforce Specialist do to resolve this issue?

Choose 1 answer.

A. Assign the 'Allow View Knowledge' permission to the agent user.

B. Assign the 'Agentforce Service Agent User' permission set to the agent user.

C. Assign the 'Manage Knowledge' permission to the agent user.

A. Assign the 'Allow View Knowledge' permission to the agent user.

Question 16:

Cosmic Electronics has implemented a custom agent action that triggers a flow to fetch customer warranty details in real time. The flow retrieves data from multiple related records, including customer purchases and warranty claims. When configuring this flow, what should the Agentforce Specialist consider regarding the running user's data access?

Choose 1 answer.

A. The flow will always run regardless of the running user's object permissions, field-level security, and sharing settings.

B. The running user's data access will be determined by the setting configured in the flow.

C. The flow will respect the running user's permissions and field-level security if it is configured to run in 'with sharing' mode.

B. The running user's data access will be determined by the setting configured in the flow.

Question 17:

The sales reps at Cosmic Electronics frequently send follow-up emails to prospects and existing customers. They currently spend a significant amount of time manually crafting these emails to align with prior successful communications. The company wants to streamline this process using an AI-driven solution that suggests well-structured email drafts based on historical interactions. Which standard agent action should an AI specialist recommend to meet this requirement?

Choose 1 answer.

A. Create Sales Email

B. Draft or Revise Email

C. Generate Sales Email

B. Draft or Revise Email

Question 18:

An Agentforce Specialist is preparing to deploy a new custom agent action that utilizes multiple Apex classes. Which of the following is important to consider to successfully deploy the necessary metadata from sandbox to production in this scenario?

Choose 1 answer.

A. The deployment package must contain all the dependencies, and the unit tests must provide at least 75% Apex code coverage.

B. When deploying an agent action, all the unit tests must pass, but there is no minimum code coverage requirement for Apex classes.

C. Maximizing code coverage should be the primary goal of the unit tests to guarantee the effectiveness of the Apex classes.

A. The deployment package must contain all the dependencies, and the unit tests must provide at least 75% Apex code coverage.

Question 19:

Cosmic Fitness uses Service Cloud for case management. The company is considering the implementation of Agentforce (Default) and plans to extend Service Cloud functionality to mobile users. How can implementing the Agentforce (Default) agent benefit the company's users?

Choose 1 answer.

A. It can optimize the company's marketing campaigns and strategies.

B. It can improve data security and enhance compliance measures.

C. It can streamline the customer support processes and improve response times.

C. It can streamline the customer support processes and improve response times.

Question 20:

A system administrator at Cosmic Solutions is trying to understand how an Agentforce agent reasons and responds dynamically in conversations. How does the reasoning engine use a large language model (LLM) to execute agent actions?

Choose 1 answer.

A. The reasoning engine calls the LLM once at the end of an interaction.

B. The reasoning engine calls the LLM once at the beginning of an interaction.

C. The reasoning engine calls the LLM at different times during an interaction.

C. The reasoning engine calls the LLM at different times during an interaction.

Question 21:

An AI specialist wants to carefully plan the instructions of a custom agent action to ensure it works as expected. Which of the following is a best practice for defining action instructions?

Choose 1 answer.

A. Include examples of user messages that can trigger the action.

B. Ensure the action instructions are highly technical to cover all potential scenarios.

C. Use concise, single-step instructions to avoid overwhelming the action's logic.

A. Include examples of user messages that can trigger the action.

Question 22:

An Agentforce Specialist at Cosmic Solutions has been assigned to set up Work Summaries for Enhanced Messaging. Einstein Generative AI is enabled in production. Which configuration steps can be utilized in a sandbox to deploy the feature to production?

Choose 1 answer.

A. Create a Quick Action for updating the Summary, Issue, and Resolution fields, add the Work Summaries component to the Messaging Session record page, and customize the Work Summariesfor Enhanced Messaging prompt template.

B. Enable Einstein Generative AI, create custom fields for Summary, Issue, and Resolution, create a Quick Action that stores the generated summaries, and add the Wrap-Up component to the Messaging Session record page.

C. Create custom fields for Summary, Issue, and Resolution,create a Quick Action that stores the generated summaries, add the Wrap-Up component to the Messaging Session record page, and customize the Work Summaries for Enhanced Messaging prompt template.

C. Create custom fields for Summary, Issue, and Resolution,create a Quick Action that stores the generated summaries, add the Wrap-Up component to the Messaging Session record page, and customize the Work Summaries for Enhanced Messaging prompt template.

Question 23:

Cosmic Solutions is preparing to deploy an Agentforce Service Agent with multiple custom topics and agent actions to production. The company wants to ensure a seamless transition and avoid post-deployment issues. What should the company's Agentforce Specialist consider before deployment?

Choose 1 answer.

A. Deploy the agent first, then configure topics and agent actions in production to ensure they align with live data.

B. Validate all dependencies, ensure Apex classes meet 75% test coverage, and confirm that permissions and configuration settings match production.

C. Deploy topics and agent actions separately from the agent to allow flexibility in testing and troubleshooting after deployment.

B. Validate all dependencies, ensure Apex classes meet 75% test coverage, and confirm that permissions and configuration settings match production.

Question 24:

A newly hired IT analyst at Cosmic Solutions has been tasked with setting up the default Agentforce agent. They want to understand how it works with a large language model (LLM) to handle user inquiries. How does an agent process user requests in Salesforce?

Choose 1 answer.

A. It analyzes the user's request, and the LLM generates a response.

B. It performs an Apex callout to the LLM to generate a response.

C. It triggers a prompt template that uses a flow to generate a response.

A. It analyzes the user's request, and the LLM generates a response.

Question 25:

An AI specialist at Cosmic Solutions has enabled the default Agentforce agent for the company's users, utilizing only standard actions. However, a user has complained that the agent is not deleting their activities based on an utterance. Which of the following explains this issue?

Choose 1 answer.

A. Agents do not support deleting records by default.

B. The agent does not have permission to delete the user's records.

C. The user does not have the 'Agentforce Delete Record' permission.

A. Agents do not support deleting records by default.

Question 26:

Cosmic Electronics wants to enable its support reps to query an order's current shipment status using natural language. An existing auto-launched flow retrieves this data from a third-party system that handles shipping details. How can an AI specialist set up conversational AI in Salesforce to meet this requirement?

Choose 1 answer.

A. Configure the standard 'Integration Process' action in the Agent Builder.

B. Create a custom agent action that invokes the flow.

C. Create a Flex prompt template in Prompt Builder.

B. Create a custom agent action that invokes the flow.

Question 27:

An Agentforce Specialist wants to use batch testing in the Agentforce Testing Center to ensure the reliability and trustworthiness of an agent designed for performing actions based on customers' requests. Which of the following is a valid consideration for this use case?

Choose 1 answer.

A. The testing template can be used to create a .txt file with test scenarios.

B. The Testing Center supports creating only up to 5 test jobs at a time in a 5-hour timeframe.

C. The Testing Center should only be used in a sandbox environment since running tests can modify CRM data.

C. The Testing Center should only be used in a sandbox environment since running tests can modify CRM data.

Question 28:

A customer service rep at Cosmic Travel Solutions has received a weather alert and must cancel a customer's flight associated with a specific itinerary. The agent needs to review Knowledge articles about canceling and rebooking flights to guide them through the process. How can the Agentforce (default) agent help the rep?

Choose 1 answer.

A. It can generate a Knowledge article about the steps to cancel flights based on the prompts entered by the agent.

B. It can invoke a flow that executes a callout to an external database to create a Knowledge article.

C. It can execute a standard action to answer questions using information from accessible Knowledge articles.

C. It can execute a standard action to answer questions using information from accessible Knowledge articles.

Question 29:

Cosmic Clothing is considering setting up Agentforce (Default) to assist its Salesforce users, such as developers and e-commerce retailers. Which use case is supported by the capabilities of the default Agentforce agent?

Choose 1 answer.

A. Create and execute reusable prompts for large language models.

B. Create and train AI models using historical CRM data.

C. Provide a conversational interface for AI interactions.

C. Provide a conversational interface for AI interactions.

Question 30:

A system administrator at Cosmic Service Solutions has built a flow that returns order information. Which permission should be assigned to an Agentforce Service Agent user to ensure it can execute the flow by invoking a custom agent action?

Choose 1 answer.

A. Automated Actions User

B. Manage Flow

C. Run Flows

C. Run Flows

Question 31:

An AI specialist is trying to understand the process utilized by agents to reason and respond dynamically to user utterances. How does the LLM (large language model) assist in generating a response based on a user's request?

Choose 1 answer.

A. It executes the actions in the plan and generates a structured JSON message.

B. It generates a friendly message and returns the output as rich text or structured content.

C. It uses the conversation history to generate an XML-based response for the user.

B. It generates a friendly message and returns the output as rich text or structured content.

Question 32:

An AI specialist wants to create custom reports and dashboards to gain insights into the default agent's adoption and performance. Which Data Cloud object can the AI specialist use to create a report or dashboard for this use case?

Choose 1 answer.

A. Copilot for Salesforce Apps Events

B. Copilot Engagement

C. Copilot User Input Analysis

A. Copilot for Salesforce Apps Events

Question 33:

Cosmic Electronics is implementing custom agent actions to improve its customer service processes. The development team needs to ensure that each action is correctly configured and functioning as expected. Which core component of a custom agent action should the development team review during configuration?

Choose 1 answer.

A. Instructions

B. Input & Output Types

C. Action Triggers

A. Instructions

Question 34:

A sales rep at Cosmic Software Solutions has entered this utterance in the Agentforce (Default) agent to identify similar opportunities: "How did we win deals like this one in the past?" What will the agent execute to generate a response?

Choose 1 answer.

A. A standard agent action.

B. A custom agent action that invokes a flow.

C. A custom agent action that invokes a prompt template.

A. A standard agent action.

Question 35:

An AI specialist at Cosmic Electronics is configuring the default Agentforce agent and wants to understand the primary functions of its components. What should the specialist know about the role of the planner service within the Agentforce system?

Choose 1 answer.

A. It generates record queries based on the user's conversation history.

B. It offers real-time language translation during conversations.

C. It finds the right topics and actions to respond to the user's utterance.

C. It finds the right topics and actions to respond to the user's utterance.

Question 36:

Cosmic Electronics wants to enable its marketing team users to generate personalized emails based on customer interactions, interests, and recent orders using an AI assistant. Which feature should the company’s AI specialist recommend to allow the users to generate relevant email content when engaging with each customer?

Choose 1 answer.

A. Prompt Builder

B. Agentforce

C. Model Builder

B. Agentforce

Question 37:

An AI specialist at Cosmic Electronics needs to add/remove the action sassigned to the default Agentforce agent. Where can the AI specialist accomplish this task?

Choose 1 answer.

A. 'Topics' panel in Agent Builder

B. 'Agent Actions' page in Salesforce Setup

C. Agentforce (Default) details page

A. 'Topics' panel in Agent Builder