CH 10 QUIZ

Rene was just added to a new task force at work that looks at ways to further engage employees. What might be a sign that Rene has been added to a team rather than a group?

The task force creates a positive synergy by identifying issues and then collectively determining possible solutions.

Which of the following statements is FALSE about teams?

Teams are consistently more effective than individuals.

Which one of the following is NOT true about the benefit of work teams?

Teams are a static entity.

Which of the following is not a component of a work group?

Collective goals.

Research indicates that our involvement in teams _________.

positively shapes the way we think as individuals

Which type of team focuses on uniting physically dispersed members to achieve a common goal?

Virtual teams

In a hospital emergency room, the emergency services team, emergency room team, and recovery team are technically independent, but their activities are interdependent. This is an example of a(n) _______________.

multiteam system

Teams commonly used by companies like Toyota, Ford, and Cisco, which can coordinate complex projects with individuals from similar hierarchical levels but different work areas, are known as ____________ teams.

cross-functional

Which type of team shifts the team set-up from all members being co-located to all members working remotely or a mix of both?

Hybrid teams

An approach that assesses employees to determine the bottom 10 percent is known as _____________.

stack ranking

Both a work group and a work team may do all of the following EXCEPT________________________.

create positive synergy

Which of the following is NOT a component of the context portion of the team effectiveness model?

Team efficacy

Zain was tasked with building a new team at the bank, which would examine declining customer and employee satisfaction. Zain felt that there were many issues related to some new policies from corporate and some recent management changes and doubted that any of the ideas this team would come up with would actually be implemented. Zain's doubt in what the team could accomplish speaks to the team's ___________________.

efficacy

According to the team effectiveness model outlined in the text, effective teams exhibit all of the following specific process characteristics EXCEPT __________.

diversity

Which of the following is not a component of adequate resources in the team effectiveness model?

Transformational leadership

What term represents the way in which team members collect, integrate, generate, and distribute knowledge to develop a shared understanding of their environment?

Transactive memory systems

Which of the following would NOT be seen as a positive role within a team?

Dominator

Incentives for exceptional, high-performing teams do NOT include ________.

rewards for competitive efforts

What can initially result in negative outcomes within a team?

Diversity

When setting rewards for teams, it is usually best to ________________.

set a cooperative tone

What happens when teams are larger than the 7-9 people (plus or minus 2) suggested by psychologist George Miller?

Cohesiveness declines

Which of the following is LEAST likely to develop effective team performance?

Team conflict

When should individuals be used instead of teams?

When the work is simple

Kris has a large project for the organization that is quite complex and requires diverse perspectives. Kris is considering whether they want to organize a team to accomplish the task or whether they want to assign one individual to the task. In considering whether a team or an individual might best be suited to accomplish the project, which of the following would be true?

The common purpose of the project lends itself to a team.

A manager needs to get a small project completed quickly. The work includes simple tasks that do not require diverse input. What is the best way to get the work done?

Individuals