Medical Billing & Coding Exam Prep Part 1

Most important pieces of communication equipment in a medical practice is the

telephone

Main means of communication w/ other doctors, hospitals, and labs is the:

telephone

Benefit of a voice mail system is that:

callers never receive a busy signal

Voice mail is often used in conjunction with a/an:

automated system

Automated System

Used to route calls to the appropriate person, department, or office branch and can also be used to provide information

Answers calls after office hours and on weekends and holidays

automated menu

When the office is closed, calls are answered, messages are taken and communicated to the physician through a/an:

answering machine

When a caller sounds frantic indicating there is an emergency you should first:

get their name, address, and phone number

When two phone lines ring simultaneously, the best method of handling them is

answer line one and ask if they can hold, answer the second line and handle the call to a conclusion

Telephone calls that may be handled by an assistant include all the following except those dealing with

calls from other physicians

The minimum information required when taking a telephone message includes:

Caller’s name, call back telephone number, reason for the call

A small electronic device that gives a signal to indicate that someone is trying to reach the physician is a:

pager

This outdated technology is still used by approximately 70% of healthcare providers to exchange medical information:

fax

Faxes can be received ____ hours a day.

24

What kind of paper is most used in fax machine?

plain

a common response for fax failure is:

poor-quality telephone line communication

A fax cover sheet includes name, telephone number, fax number of the sender, the receiver, the date, and:

the number of pages being sent

Patients who no longer consult the office due to moving away, dying or some other reasons are called:

closed

A retention schedule details:

when a file should be moved to storage and how long it should be kept

When patient names are kept confidential, the filing system used is:

numeric

Supplies needed in the office but that do not threaten the efficiency of the office are:

incidental

Item that are used and must be restocked are:

expendable

Adding machines differ from calculators in that adding machines:

produce a paper tape

To use a postage meter in a medical office, the postage is:

prepaid

A disadvantage of using a postage meter is that:

postage must be prepaid

A letter that must reach its destination within 24 hours should be sent by:

Express mail

Business reply mail is an example of which mail class:

First

Assistants may be asked to transcribe recorded words into written text by using:

dictation-transcription equipment

Another word for dictation is:

speaking

Another word for transcription:

writing

Together, dictation, and transcription mean:

to transform spoken word into written form

Transcription software os also known as:

speech to text

The trouble with using AI transcription when converting speech to text?

language spoken quickly or with an accent is misunderstood

Most accurate form of transcription is:

Human typist

All payments received are referred to as:

gross income

The safety advantage of using a check writer is:

a direct deposit and withdrawal with the bank

The procedure for voiding a check is to:

write void or use a red ink void stamp

A check dated two months from today’s date is considered:

postdated

Amounts due to vendors or suppliers for goods or services received that have not yet been paid for are:

accounts payable

A bank reconciliation statement is a useful financial internal control tool used to thwart what?

fraud

An effective disposal solution for confidential material in a medical office is to:

shred the material in a document shredder

Word processing refers to the act of using a computer to create, edit, save, and print:

documents

How many copies of a single page can a photocopier make?

unlimited

The fastest process for making photocopies on a copy machine is:

through the automatic feeder

Most common label printers used to print labels and wristbands throughout hospitals, labs, and healthcare facilites:

thermal

Materials that cannot be run through a laser printer?

heat sensitive

Multifunction printer and scanner combo which lets you print, scan, copy, or even fax from a single machine is:

ink jet

Adding machines and calculators perform addition, subtraction, multiplication, and:

division

Minor routine office maintenance is usually done by:

office staff

A contract that guarantees free service and replacement of parts for a certain period is a:

warranty

An advantage of leasing a product is:

leasing offers fixed payments over time

The beat source of information about maintaining a piece of equipment is the:

manual that comes with it

a maintenance contract:

specifies when the equipment will be cleaned, checked, and repaired

The first step in troubleshooting office machines is to:

eliminate possible, simple causes of the problem

The procedure that protects against the loss of computer data is known as:

backing up

The X in the top right-hand corner of an open computer program is used to:

close a program

An advantage of a desktop computer over a laptop is that it:

has more power and more features

Large data and processing devices that exist either as hardware or as virtual storehouses located on the internet

server

Hardware components of a computer consists of the monitor, keyboard, and:

mouse

Computer input devices include keyboards, pointing devices, modems, and:

scanners

A disorder that is on the rise because of frequent computer keyboard use is:

carpal tunnel syndrome

A symptom of carpal tunnel syndrome:

weakness or numbness in the hands

What software is a security program designed to prevent, detect, and remove viruses and malware?

Antivirus

The practice of defending computers, servers, and data from malicious attacks is:

cyber security

This is the fraudulent practice of sending emails and other messages purporting to be from a reputable company in order to get individuals to reveal personal information

phishing

form of malware designed to encrypt files on a device, rendering any systems on them to be unusable until money is paid?

ransomware

Displayed in the form of software or application offered free to a user, if clicked on it can be used to steal information and data

adware

This works by recording your activity on a computer without your knowledge and is often attached to Adware

spyware

on computer screen what is the bar normally at the bottom of the screen used for controlling programs

task bar

to take a computer program off the screen but not stop it you would use which button located in the upper right-hand corner on the screen

minimize

Example of an operating system on a computer is

Windows 11

A block of data stored on a computer

file

What is the text field near the top of a web browser window that displays the URL of the current webpage called?

address bar

This contains all the data in your computer, fro the operating system to music, to movies, and video games:

hard drive

Examples of output devices used with a computer:

monitor and printer

A collection of records created and stored on a computer is a/an:

database

a method of sending and receiving through a network is known as:

electronic mail (e-mail)

Before turning off a computer for the day, what should you first do?

close any open programs

A private network contained within a company that is used to securely share company information and computing resources among employees is called:

intranet

Self-pay or “cash” rate is a specifically determined cost for a healthcare service provided to a patient who does not utilize payment for that service through any:

insurance plan

Concerns the recording, in financial terms, of economic events that reflect the operations, assets and financing of an organization:

accounting

Purpose of what in the medical office is to be able to conveniently cover small expenses such as small purchases and employee reimbursements

petty cash

It is recommended that petty cash funds are kept where with documentation of transactions

locked location

Concern for other people shows through in :

all of the choices

Ability to emotionally understand what other people feel, see things from their point of view, and imagine yourself in their place

empathy

This type of person is appropriate and sensitive, never rude or careless

tactful

The ability to follow through on a plan w/o being supervised is called:

intitiative

An effective tool that can be used as a guiding principle of maintaining high standards in the medical practice is a(n):

good office manager

Healthcare workers face a significant risk of job-related

violence

Cooperation between ____ and the ____ in identifying and assessing hazards in the foundation of a successful violence prevention program

employee and employer

Personnel manuals are kept:

electronically

This culture consists of shared beliefs, practices, and attitudes that exist at an establishment

safety