PMRS111 Week 1 - Course Introduction and Person- & Family-Centred Care, Communication, Active Listening, Elderly, & Pediatric Patients

Fill-in-the-blank flashcards covering therapeutic relationships, communication, geriatrics, pediatrics, and related guidelines from Week 1 notes.

The _ is a goal-directed and purposeful relationship between the patient, their family and the healthcare provider(s).

Therapeutic Relationship

This relationship is regulated by professional __.

Boundaries

In a therapeutic relationship, the patient should feel like a __ in their care.

partner

The therapeutic relationship starts during the first meeting and is initiated by the __ through communication.

technologist

From the patient's perspective, the technologist should be viewed as a __ professional.

competent

Factors that may influence the Therapeutic Relationship include age of the patient and __ beliefs.

cultural

Caring is defined as an intentional action that conveys physical and emotional security and genuine __ with another person or group.

connectedness

One component of care is being __.

empathetic

Time for results to reach the referring physician will vary based on whether the patient is In-Patient or __.

Out-Patient

CT, Mammography, Interventional, Fluoroscopy, and BMD exams are done by __.

appointment

Out-Patient arrives to reception desk for check-in (ideally _ minutes early for appointment).

15

SBAR stands for Background, Situation, Assessment, and __.

Recommendation

3-way Repeat-Back is used to clarify understanding by requiring the receiver to perform a __.

repeat-back

In high-risk situations you should ask __ clarifying questions.

1-2

In Canada, a person is considered a 'senior' if they are over the age of __.

65

Common geriatrics concerns include chronic illness and increased risk of __.

falls

To assist elderly patients, assess physical needs and use appropriate comfort or supportive __.

devices

When communicating with elderly patients, you should not __ to them.

talk down

Pediatrics groups include Infants 0-1 yr, Toddlers 1-3 yrs, Preschoolers 3-5 yrs, School Age 6-12 yrs, and __ 12-19 yrs.

Adolescents

Infants strategies include Consistency, Parental Participation, Comfort, Teaching, and __.

Immobilization

Toddlers strategies include Play, Rewards, and simple explanations; immobilization may be __.

potentially difficult

For preschoolers, immobilization __.

varies

School Age strategies: immobilization may __ be required.

not be required

For adolescents, __ are important.

peers

CMRITO communication guidelines begin with a __ greeting.

Positive

The communication process includes __ and Noise as core elements.

Environment

Non-verbal communication includes Eye contact and __.

Posture

A challenging communication style among patients is __.

Angry

The \_ is a goal-directed and purposeful relationship between the patient, their family and the healthcare provider(s).

Therapeutic Relationship

This relationship is regulated by professional \\.

Boundaries

In a therapeutic relationship, the patient should feel like a \\ in their care.

partner

The therapeutic relationship starts during the first meeting and is initiated by the \\ through communication.

technologist

From the patient's perspective, the technologist should be viewed as a \\ professional.

competent

Factors that may influence the Therapeutic Relationship include age of the patient and \\ beliefs.

cultural

Caring is defined as an intentional action that conveys physical and emotional security and genuine \\ with another person or group.

connectedness

One component of care is being \\.

empathetic

Time for results to reach the referring physician will vary based on whether the patient is In-Patient or \\.

Out-Patient

CT, Mammography, Interventional, Fluoroscopy, and BMD exams are done by \\.

appointment

Out-Patient arrives to reception desk for check-in (ideally \_ minutes early for appointment).

15

SBAR stands for Background, Situation, Assessment, and \\.

Recommendation

3-way Repeat-Back is used to clarify understanding by requiring the receiver to perform a \\.

repeat-back

In high-risk situations you should ask \\ clarifying questions.

1-2

In Canada, a person is considered a 'senior' if they are over the age of \\.

65

Common geriatrics concerns include chronic illness and increased risk of \\.

falls

To assist elderly patients, assess physical needs and use appropriate comfort or supportive \\.

devices

When communicating with elderly patients, you should not \\ to them.

talk down

Pediatrics groups include Infants 0-1 yr, Toddlers 1-3 yrs, Preschoolers 3-5 yrs, School Age 6-12 yrs, and \\ 12-19 yrs.

Adolescents

Infants strategies include Consistency, Parental Participation, Comfort, Teaching, and \\.

Immobilization

Toddlers strategies include Play, Rewards, and simple explanations; immobilization may be \\.

potentially difficult

For preschoolers, immobilization \\.

varies

School Age strategies: immobilization may \\ be required.

not be required

For adolescents, \\ are important.

peers

CMRITO communication guidelines begin with a \\ greeting.

Positive

The communication process includes \\ and Noise as core elements.

Environment

Non-verbal communication includes Eye contact and \\.

Posture

A challenging communication style among patients is \\.

Angry

Beyond eye contact and posture, \\ expressions are another form of non-verbal communication.

Facial

Another challenging communication style can be a patient who is withdrawn or \\.

quiet

The therapeutic relationship typically progresses through three phases: the introductory phase, the working phase, and the \\ phase.

termination