Part 4 Cross culture

What is a “critical incident”?

A moment of friction or suprise between two cultures

What are cultural standards?

Derived from critical incidents–they are central norms and values used by most members of a culture to evaluate and judge their own and others’ behaviour. It is studied between two countries (they are relational not absolute).

What is the typical method of cultural standards?

Identify a critical incident, then analyse which cultural standard from each side explains the misunderstanding.

What is the intercultural competence (ICC) process?

The Intercultural Competence Process is a cyclical framework demonstrating how an individual develops the capacity to interact effectively and appropriately across cultures.

What is the 1st step in the ICC process?

Attitudes: Involves respec, openness, curiosity, and discovery

What is the 2nd step in the ICC process?

Knowledge & comprehension/skill: developing self-awareness, deep cultural knowledge, and sociolinguistic skills.

What is the 3rd step in the ICC process?

Internal outcome: Informed frame of reference shift characterised by adaptability, flexibility, and empathy.

What is the 4th step in the ICC process?

External outcome: Effective and appropriate communication & behaviour in intercultural situations.

What is cultural intelligence (CQ)?

The ability to function effectively in culturally diverse settings

What is the 1st step of CQ?

Drive: Focuses on adaptability and includes interests (both in/extrinsic), motivation, and self-confidence to engage with other cultures

What is the 2nd step of CQ?

Knowledge/cognitive: Focuses on how is this similar to my other experience. Refers to understanding values and norms, and leadership

What is the 3rd step of CQ?

Strategy: Focuses on how can I plan and involves active awareness, meta-cognition, and checking

What is the 4th step of CQ?

Action: Focuses on how do I behave and the ability to physically execute speech acts, verbal, non-verbal, behaviours.

What are the 4 segments to ICC for Global Graduates?

Understanding of self
Understanding of others
Understanding of other’s contribution to self
Understanding of Self’s responsibility toward others

What is verbal vs non-verbal communication?

Verbal = words, vocab, language and idioms
Non-verbal = facial expressions, eye contact, hand gestures and posture

What is para-verbal communication?

Vocal cues that accompany words like tone of voice, pacing, volume, pitch, inflection and silent pauses

What is important to note about language and thought?

Language describes reality, shapes how speakers perceive and categorise the world.