Operations Exam 1 (pearson ?'s)

mostly just the pearson questions

The three mainline functions of any business are

​operations, marketing, and finance.

what events from the twentieth century defines the history of operations and supply chain​ management?

assembly line (henry ford), toyota production system (removes wasteful activities), strategic planning for acheiving product proleration (alfred sloans)

What do all processes​ have?

inputs and outputs

If​ "every process and every person in an organization has​ customers," then

some customers are external and some are internal.

A​ ________ process is a set of activities that delivers value to external customers

core

SSS is a local restaurant serving the needs of college​ students, faculty, and staff. The manager is considering adding a website so​ carry-out customers can order in advance more easily. Which process would be a core process in this new​ undertaking?

web design

United States business operations​ (i.e., product​ design) in an international area based on the local standard rather than U.S. standards is an example of a decision based on​ _______ considerations.

ethical

The​ low-cost source for service labor for the world is

india

The fourth industrial revolution​ (Industry 4.0) is

the ongoing automation of traditional manufacturing and industrial​ practices, using modern smart technology.

The benefit of additive manufacturing​

simplified production

(True or False) The effective operation of a firm and its supply chain is NOT as important as the design and implementation of its processes.

False, as effective operation is crucial for success.

(True or False) Each function of an organization has its own identity and yet is connected with operations through shared processes.

true

__________ examines processes up and down the supply chain to increase material conservation, to increase energy efficiency, and to look for ways to convert waste into useful by-products.

productivity improvement

Which are the 3 similarities between manufactruing and service processes?

They both require input materials.

They both need to assess the quality of their output.

They both require a robust forecasting process to estimate customer demand.

what are elements of supply chain sustainability?

social, financial, & envrionmental responsibility

what are the core supply chain processes?

Supplier relationship process, New product development process, Order fulfillment process

__________ is a basic measure of the performance of economies, industries, organizations, and processes.

productivity

what describes more of a service process than a manufacturing process?

Intangible, perishable output

Exploring available suppliers for the best options to perform processes in terms of price, quality, delivery time, and environmental issues.

outsourcing

Receiving shipments from suppliers, verifying quality, placing in inventory, and reporting receipt for inventory records.

warehousing

Providing information to answer questions or resolve problems using automated information services as well as voice-to-voice contact with customers.

customer service

Selecting the transportation mode, scheduling both inbound and outbound shipments, and providing intermediate inventory storage.

logistics

Packing of products of incoming shipments so they can be easily sorted more economically at intermediate warehouses for outgoing shipments to their final destination.

cross-docking

Outsourcing, warehousing, and logistics are examples of __________.

supply chain processes

For organizational purposes, processes are often clustered together into

operations

What is the revolution that has the same core technologies as previously, but with a greater focus on collaboration between humans and machines?

Industry 5.0

__________ is the systematic design, direction, and control of processes that transform inputs into services and products for internal, as well as external, customers.

operations management

what process is essential to the management of a business while providing vital resources and inputs to the core processes in a business?

support processes

what are the benefits of additive manufacturing?

Reduced material inputs

Production and supply chain flexibility

what departments are an essential and unique function of any business, and have their own knowledge and skill areas and primary responsibilities.

marketing, finance, & operations

what are the four core processes that deliver value to external customers?

new service/product development process, customer relationship process, & order fulfillment process

what describes the response operation of a disaster relief effort?

Focuses on mobilizing and sending resources to the disaster location as soon as possible

what is considered an external customer to a business?

retailers, manufacturers, & financial institutions

what are productivity measures for a business?

Multifuntion, machine, & labor productivity

Regardless of how departments and functions are individually​ managed, they are always linked together through

processes

The finance function influences operating decisions about

capacity expansion

what is a characteristic of service provider​ operations?

perishable outputs

​_______ are the fundamental activities that organizations use to do work and achieve their goals

processes

Which core process includes the activities required to produce and deliver the service or product to the external​ customer?

order fullfillment process

Selecting the transportation mode​ (train, ship,​ truck, airplane, or​ pipeline) and scheduling both​ in-bound and outbound shipments is typically accomplished by which supply chain​ process?

logistics

Multifactor ______ must be expressed in a common unit of measure.

inputs

the interconnectivity of​ objects, embedded with​ software, sensors, and actuators that enable these objects to collect and exchange data over a network without requiring human intervention.

the internet of things (ioT)

(True or False) Only the operations function part of an organization must design and operate processes that are part of a supply chain and deal with​ quality, technology, and staffing issue

False