Chapter 1: The Exceptional Manager, Chapter 2: Management Theory, Chapter 3: The Manager's Changing Work Environment and Ethical Responsibilities, Chapter 4: Global Management, Chapter 5: Planning

What are two examples of a mutual-benefit organization?

Political party, trade association

Lisette told the management team that one way for the company to maintain a competitive advantage was to consistently produce kitchen appliances that meet the expectations of the customer and perform as expected. Which aspect of gaining a competitive advantage is Lisette focusing on?

Quality

Which of the following terms refers to the idea that a manager's influence extends far beyond the results that can be achieved by just one individual acting alone?

The multiplier effect

What are the four management functions?

Leading, Controlling, Organizing, Planing

Planning

Establishing goals and determining how to achieve them

Organizing

Arranging tasks, human resources, and other resources to accomplish the necessary work

Controlling

Monitoring performance against goals and taking corrective action as needed

Leading

Motivating, directing, and influencing others to achieve organizational goals

True or false: Setting goals and deciding how to achieve them describes the managerial function of controlling.

False

The job-specific knowledge you need to perform well in a specialized field, known as _____________ skills, appear to be most important for first-line managers.

Technical

For which level of management are conceptual skills particularly important?

Top managers

Which of the following are classified as soft skills? (check all that apply)

Communicating well with others, motivating others, inspiring trust

Which one of the following is NOT one of the chief skills or attributes that major companies seek in top managers?

Eagerness to please others

Mintzberg's study focused on the typical workday of a __________ .

Manager

According to Mintzberg's findings, which of the following statements regarding a manager's communication is TRUE?

Managers rely on verbal communication such as telephone calls and meetings more than on written communication

John P. Kotter's 1999 research shows that compared to the number of hours Mintzberg found managers working, it was more common for managers to work just under _____ hours a week.

60

According to Mintzberg, _____________ of the tasks completed by managers take less than 9 minutes.

about half

What are some of the potential rewards of getting a management degree and following a career in management? Choose all that apply.

The ability to earn more than most workers; privileges, such as better office in some companies; fringe benefits, such as health insurance or stock options

Figurehead

Performing symbolic tasks that represent the organization

Leadership

Taking responsibility for the actions of subordinates

Liaison

Working with those outside the work unit or organization to develop alliances that help achieve organizational goals

In business, a group of people who work together, often in teams, in an attempt to achieve some specific purpose is known as

an organization.

In what two ways has the Internet helped businesses that depend heavily on the flow of information?

It provides an additional avenue for selling goods and services.

It reduces the cost of communications.

The managerial function of ____________ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling

Which of the following employees is an example of a functional manager?

Anita is the manager of accounting in the company.

Those who implement the policies and plans of top management above them and supervise and coordinate the activities of the first-line managers below them are called __________ .

middle managers

Management is defined as the efficient and effective pursuit of organizational goals accomplished by engaging in all of the following functions EXCEPT:

conceptualizing

What are two characteristics of an intrapreneur? (Choose all that apply.)

Works inside an existing organization

Sees opportunities for a new venture the company should try

In the new department he is setting up, Jason is arranging to have only the top managers report to him. Everyone else will report to the head of human resources. Jason's actions correspond to which of the four management functions?

organizing

Which of these organizations is considered for-profit?

a retail clothing store

A team member who is responsible for facilitating team activities toward achieving key results is called a ____________ .

team leader

Stefan supervises ten sales associates in his role at the retail store. What management level is he working at?

first-line

Tyler, a top manager at his company, is in charge of finance and human resources. Since he is responsible for several activities in the organization, he is an example of what type of manager?

general

At the convention, the founder of the organization spoke to all of the employees and reminded them of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue working for the children. Which management function does this relate to?

Leading

Which of the following racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? Select all that apply.

Hispanics; African Americans; Asians

Which of the following is the BEST description of an organization?

A group of people who work together to achieve some specific purpose

Joachim identified a demand for a mobile pet-grooming business in his hometown and decided to start one to capitalize on this demand. Joachim would be described as a(n) _____________.

entrepreneur

According to your book, which two statements are true about nonprofit organizations? (Choose all that apply.)

They may operate in the private sector.

They may operate in the public sector.

Lennart decided to use Twitter to generate interest in the new sandwiches he is adding to his food truck menu. Which form of e-communication is he employing?

social media

The regional sales manager of a food distribution company implements plans designed by upper management and coordinates the activities of lower-level sales managers. The regional sales manager would be considered a ___________ manager.

middle

According to Mintzberg, which of the following would be characterized as a manager's informational roles? (Choose all that apply.)

Disseminator

Monitor

Spokesperson

Alisha has compiled all of the company's sales figures over the past five years, including date of sale, amount of sale, form of payment, customer information, and products sold. Which of the following should she use to assemble this information to make it available for review and analysis?

Database

According to Mintzberg, what are two of the decision-making roles of a manager?

Entrepreneur

Negotiator

Rather than work for someone else, Kendrick decided to start his own business with the new product he developed. This is an example of _____________.

entrepreneurship

Which of the following managers is demonstrating the management function of planning rather than organizing, controlling, or leading?

Sue determined that, to meet financial goals, her sales staff needs to contact four new customers each month and boost sales by 12%.

Which two of the following accurately characterize artificial intelligence (Al) in the workplace?

It includes using computer systems to mimic human reasoning.

It can be applied both to blue-collar and white-collar skills.

The managerial function of _____________ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling

Which of the following is an example of a top manager?

Jessica is the CEO of a furniture manufacturing facility.

What are two examples of a mutual-benefit organization?

trade association

political party

Gerard is responsible for the management of the human resources department and no other organizational activity. Because his area of management is only one organizational activity, he would be classified as

a functional manager.

To be _________________ in management means to achieve results, to make the right decisions, and to successfully carry them out in order to achieve the organization's goals.

effective

A company's management team demonstrates efficiency when it uses resources to

be cost-effective

Because they are willing to take risks in the pursuit of new opportunities, including the risk of personal financial failure, ________________ need the confidence to act decisively.

entrepreneurs

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in

e-commerce

A(n) ______________ is an experienced person who provides guidance to someone new to the workplace.

mentor

What are three examples of commonweal organizations?

a local fire department; the military; the US Postal Service

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for

globalization

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of

sustainability

It is the goal of the managers at Trevor's company to rework the production line so that it produces as many automobile parts as quickly as possible with its current workforce. This is an example of improving ___________ to gain competitive advantage.

efficiency

A local tool manufacturer led the industry in sales when it found a way to produce light weight hammers and saws suitable for home use which none of its competitors produced. Which aspect of gaining competitive advantage does this demonstrate?

innovation

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and

efficiency

Which two statements accurately reflect what Mintzberg found regarding managers' time?

Managers' days are full of interruptions and consist of numerous small tasks.

Managers must guard their time due to the numerous demands on it.

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

human

The field of industrial ___________ is based on Hugo Munsterberg's theories and is the study of human behavior in the workplace.

psychology

Maslow's hierarchy of needs resulted from his study of

what motivates people

If a researcher is using Theory X and Theory Y to assess the management team of a corporation today, he or she is studying the _______________ of the managers.

attitudes

A supervisor who considers employees to be irresponsible and wanting to be led rather than wanting to lead would be characterized as a Theory _____ manager.

X

Which of the following is a synonym for Douglas McGregor's Theory Y?

positivity

Which one of the following BEST describes the major contribution of McGregor's Theory X and Theory Y to management?

Managers should understand how their beliefs affect their behavior.

Which of the following approaches to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

behavioral science

Based on a systems viewpoint, the health science, finance, and journalism departments of a university are examples of

subsystems

The four parts of a system include all of the following EXCEPT

quality

Which of the following are management perspectives that typically consider an organization to be a closed system? Check all that apply.

Management science perspective

Classical management viewpoint

Which of the following disciplines would be used in strategic management to attempt to understand how organizations, with their relatively simple structures, adapt to their environments?

Complexity theory

In which ways did Munsterberg suggest that psychologists could contribute to industry? (Choose all that apply.)

Identify the people who are best suited for a job.

Identify ways managers can encourage employees to take desired actions.

Recognize the conditions necessary for employees do their best work.

Alec is certain that if he doesn't watch his employees like a hawk every minute of the day, they will slack off and shirk their responsibilities. Alec could BEST be described as a Theory ____ manager.

X

Which disciplines are included in the behavioral science approach to management? (Choose all that apply.)

Sociology

Anthropology

Psychology

Economics

The various parts that make up a complete system are commonly known as

subsystems

Within the systems perspective, what four of the following are considered parts of a system?

Inputs

Feedback

Transformation processes

Outputs

According to the classical management viewpoint, organizations are examples of a(n) ____________ system.

closed

Complexity theory is an offshoot of the ___________ viewpoint because it is the study of how multiple chaotic processes arise into pattern and order.

systems

Who was known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces?

Hugo Munsterburg

Which of the following approaches to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

behavioral science

Which of the following are management perspectives that typically consider an organization to be a closed system? Check all that apply.

Management science perspective

Classical management viewpoint

Which of the following approaches to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

behavioral science

One way a company adds value to its products is by making sure the products are of high _________ , meaning that they meet customer needs better than competitor's products do.

quality

What are the two branches of the classical viewpoint of management?

administrative

scientific

The quality-management viewpoint includes which three of the following concepts?

Quality control

Total quality management

Quality assurance

Which of the following are components of total quality management (TQM)? (Choose all that apply.)

Use customer and employee feedback.

Involve every employee.

Use accurate standards to identify and eliminate problems.

Emphasize continuous improvement.

In terms of the systems viewpoint, the resources a company needs to make its products are known as

inputs

A set of interrelated parts that operate together to achieve a common purpose is called

a system

Maslow and McGregor focused on the study of _____________ as it relates to increasing worker productivity.

human relations

Which of the following statements is correct regarding an open system?

It continually interacts with its environment.

In order to get all of the orders out by the end of the month, Linda uses a mathematical work model to determine that she will need an average of 12 people on each 8-hour shift for the next ten days. What discipline did Linda use to come to her decision?

Management science

What are the two branches of quantitative management?

Management science

Operations management

A manager who has a _____________ viewpoint would likely regard his or her organization as a collection of interrelated parts that function together in order to achieve a common purpose.

systems

Operations management focuses on _______________.

managing the production and delivery of an organization's products or services more effectively.

Identify the two theorists who contributed the most to the human relations movement.

Abraham Maslow

Douglas McGregor

Frederick Taylor based his management system on motion studies. In these studies, he broke down each worker's job based on ___________________ .

the key movements required for the job

Which two individuals helped pioneer administrative management theory?

Max Weber

Henri Fayol