cloud/AI

Cloud computing

providing and using computer tools, such as software, via the Internet

Private cloud

does not use the Internet

Public cloud

multiple customers use the same, Internet-connected cloud

Person or business pays a fee to use someone else’s hardware

National Institute of Standards and Technology (NIST)

measured service, rapid elasticity, resource pooling, broad network access, on demand self service

Saas

users

PaaS

application developers

IaaS

network architects

Major cloud providers and services:

o Amazon Web Services
o Microsoft Azure
o Google Cloud Platform
o IBM Cloud
o China’s Alibaba Cloud

How Cloud Services Are Used in the
Workplace?

o Track work schedule and hours worked
o Make changes to tax withholdings or benefits disbursements
o Share files with colleagues
o Collaborate with teammates on projects, deadlines, and events
o Complete on-the-job training
o Access customized workstation from any computer
o Use robust applications without having to install expensive software
o Work with expansive company data from across multiple departments
o Keep a more flexible work schedule

E-business:

o any kind of business activity conducted online
o Some e-businesses use cloud-hosted resources, such as a video conferencing
web app, while others rely on websites

E-commerce:

o process of conducting buy and sell transactions on an
electronic network
o Most companies these days have reached the conclusion that e-commerce is a
necessary component to their overall business strategy

Transaction types

o Business-to-consumer (B2C)
o Consumer-to-consumer (C2C)
o Business-to-business (B2B)

Platform types

o Online storefront

o Online marketplace

o Social media

Business-to-consumer (B2C)

sale of goods and services to the general public

Consumer-to-consumer (C2C)

one consumer sells directly to another

Business-to-business (B2B)

businesses providing goods and services to other businesses

Online storefront

website or smartphone app for buying and selling products or services

Online marketplace

virtual meeting place for buyers and sellers

Social media

opportunity for sellers to showcase their products or advertise their websites

Describe High-Growth Jobs in the E-commerce
Industry

o Customer service representatives
o Shipping, receiving, and traffic clerks
o Hand pickers and packagers
o Freight, stock, and material movers
o Delivery and truck drivers
o General and operations managers
o Market research analysts and marketing specialists
o Application and web developers

3 Cs of e-commerce

Content, community, context

Retailers use a variety of strategies to meet shifting customer expectations

o Post clear and well-lit product photos
o List shipping and other add-on expenses on each product page
o Add security seals and license badges
o Extend customer service hours
o Offer flexible return policies
o Publish personalized information on the company’s “About” page

Explain the Basic Concepts of Artificial Intelligence

o Not limited to voice-based interactions between a human and computer
o Processes often run in the background to provide useful insights from data or to operate machinery without direct human oversight or intervention

Identify Ways People Use AI in Daily Life

o Contacting a website’s customer service using a chatbot feature on a website
• Machine learning (ML)
o Interacting with a personal assistant phone app
• Natural language processing (NLP)
o Accessing social media feeds
• AI processes function in the background of an application or website service

Compare Common AI Learning Models

• Supervised learning
• Unsupervised learning
• Reinforcement learning

Identify Ways People Use AI in the Workplace

o Data analytics

o Robotic process automation (RPA)

o AI-powered chatbots

Data analytics

manage data and detect patterns that improve business processes and answer questions related to strategic planning

Robotic process automation (RPA)

automatic processes running on servers that input or transfer data

AI-powered chatbots

serve a variety of purposes, such as FAQ bots to answer common questions about typical business, conversational bots that can provide
problem-solving support and assist in finding a product or service, and transactional bots that assist with making purchases and payments or returning items