Management Test # 1: Moon

Chapters 1,2, and 3

______ occurs when global outsourcing shifts jobs from one country to another.

job migration

______ is the overall quality of human experiences in the workplace.

quality of work life

______ is the process of assigning tasks, allocating resources, and coordinating work activities.

organizing

______ is the process of measuring performance and taking action to ensure desired results.

controlling

A ______ is the ability to work well in cooperation with other people.

Human Skill

______ is an embedded prejudice that is largely unconscious and that results in the discriminatory treatment of others.

Implicit bias

A ______ is the ability to think analytically and solve complex problems.

Conceptual skill

The ______ is planning, organizing, leading, and controlling the use of resources to accomplish performance goals.

management process

______ involves contracting for work to be performed in other countries.

global sourcing

______ is the collective brainpower or shared knowledge of a workforce.

Intellectual Capital

______ use their minds and intellects as critical assets to employers.

Knowledge workers

A ______ operates with a core group of full-time long-term workers supported by others who work as on-demand contractors or as part timers.

shamrock organization

______ involves identifying clear action priorities.

agenda setting

______ is the process of arousing people's enthusiasm and inspiring their efforts to achieve goals.

leading

A ______ is a person who supports and is responsible for the work of others.

manager

____ is the requirement of one person to answer to a higher authority

accountability

______ is continuous learning from daily experiences.

lifelong learning

A ______ is the ability to use expertise to perform tasks with proficiency.

technical skill

______ is the display of negative, irrational attitudes toward women or minorities.

prejudice

Members of a ______ are elected by stockholders to represent their ownership interests.

board of directors

______ guide the performance of the organization as a whole or of one of its major parts.

top managers

______ identifies individual strengths and weaknesses, as well as environmental opportunities and threats.

SWOT Analysis

______ is the worldwide interdependence of resource flows, product markets, and business competition.

Globalization

An ______ helps others to achieve high performance and satisfaction in their work.

effective manager

The ______ is: Intellectual Capital = Competency × Commitment.

intellectual capital equation

______ is oversight of top management by a board of directors or board of trustees.

governance

______ describes differences among workers in gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness.

workforce diversity

______ is the ability to understand oneself, exercise initiative, accept responsibility, and learn from experience.

self management

______ moves jobs back from foreign to domestic locations.

reshoring

______ is the process of setting objectives and determining what should be done to accomplish them.

planning

The ______ view of organizations puts customers at the top and being served by nonmanagerial workers, who are supported by team leaders and higher-level managers.

upside-down pyramid

______ actively denies women and minorities the full benefits of organizational membership.

discrimination

Your ______ is your reputation seen through the eyes of others and the package of skills you can offer a potential employer.

personal brand

______ is oversight of a company's management by a board of directors.

corporate governance

______ is the willingness to grow, to learn, to have insatiable curiosity.

learning agility

In a ______, people change jobs more often and many work on-demand as independent contractors with a shifting mix of employers.

free agent and on demand economy

The ______ is an invisible barrier limiting career advancement of women and minorities.

glass ceiling effect

______ is the combination of skills, competencies, aspirations, and goals that can move you forward with a successful career, even in a rapidly changing environment.

personal career readiness

______ involves building and maintaining positive relationships with other people.

networking

______ is the capacity to attract support and help from others to get things done.

social capital

______ are team leaders and supervisors in charge of people who perform nonmanagerial duties.

first-line managers

______ oversee the work of large departments or divisions.

middle managers

______ is the ability to manage ourselves and our relationships effectively.

emotional intelligence

______ tries to match management practices with situational demands.

Contingency Thinking

Maslow's ______ is that a need at any level becomes activated only after the next lower-level need is satisfied.

Progression Principle

An ______ transforms resource inputs from the environment into product outputs.

Open System

______ emphasizes careful selection and training of workers and supervisory support.

Scientific Management

______ is the study of how organizations produce goods and services.

operations Management

The ______ states that organizations should operate with clear and unbroken lines of communication from top to bottom.

scalar Chain Principle

_____ involves always searching for new ways to improve work quality and performance.

continuous improvement

A ______ is a rational and efficient form of organization founded on logic, order, and legitimate authority.

Bureaucracy

The ______ states that a worker should receive orders from only one boss.

unity of command principle

______ is managing with an organizationwide commitment to continuous improvement, product quality, and customer needs.

total quality management

______ and ______ apply mathematical techniques to solve management problems.

management science

The ______ is the tendency of persons singled out for special attention to perform as expected.

Hawthorne Effect

A ______ occurs when a person acts in ways that confirm another's expectations.

Self-Fulfilling Prophecy

Maslow's ______ is that people act to satisfy needs for which a satisfaction deficit exists; a satisfied need doesn't motivate behavior.

Deficit Principle

______ is the science of reducing a job or task to its basic physical motions.

Motion Study

______ assumes people dislike work, lack ambition, are irresponsible, and prefer to be led.

Theory X

______ involves making decisions based on hard facts about what really works.

Evidence-based management

_____ is the systematic use and analysis of data to solve problems and make informed decisions.

Analytics

______ assumes people are willing to work, accept responsibility, are self-directed, and are creative.

Theory Y

A ______ is a smaller component of a larger system.

Subsystem

A ______ is a physiological or psychological deficiency that a person wants to satisfy.

Need