Topic 5: Interpersonal Relationships- Communication Skills for Nurses

• correct/accurate

• clear/understandable

• concise

• concrete/specific yet complete

• confidential

• contemporary/timely

what are the characteristics of safe, effective communication

effective communication

a two-way exchange of information among patients and health providers ensuring that the expectations and responsibilities of all are clearly understood; timely, accurate, and usable; messages are proceeded by all parties until the information is clearly understood by all and integrated into care

• system failures occur when the necessary channels of communication are absent or not functioning

• transmission failures occur when the channels exist, but the message is never set or is not clearly sent

• reception failures occur when channels exist and necessary information is sent, but the recipient misinterprets the message

what are difficulties of communication

1. Patient centered care

2. Teamwork and collaboration

3. EBP

4. Quality Improvement

5. Safety

6. Informatics

what are the 6 QSEN prelicensure competencies for undergraduates

patient centered care

which QSEN Competency:

focus on fully partnering with patient to provide care that incorporates his/her values and preferences to give safe, caring, compassionate care; to do so requires us to communicate preferences to other health team members

Teamwork and collaboration

which QSEN Competency:

requires mutual respect, open communication, and shared decision-making with all team members

Evidence-based Practice (EBP)

which QSEN Competency:

incorporate the best practices based on newest evidence with out crucial expertise to deliver optimal care

Quality Improvement

which QSEN Competency:

collect data on common outcome measures of our care to compare with accepted outcomes (benchmarks)

Safety

which QSEN Competency:

miminimize risk of harm, analyzing root causes of error, moving from a blame culture to a just culture should increase communication, prevent future problems, and result in this

informatics

which QSEN Competency:

use technology to effectively communicate and manage patient care, make decisions, and access evidence based treatment information

Code of Ethics for Nurses

provides a broad conceptual framework outlining the principled behaviors and value beliefs expected of professional nurses in delivering healthcare to individuals, families, and communities

• patient welfare

• patient autonomy

• recognition individual is unique and worthy of respect

• truth telling and advocacy

a nurse’s commitment to what is important to the nurse-patient relationship

Commitment

Accountability

Respect

Integrity

Nursing Excellence

Generation of Knowledge

what does CARING stand for (nursing’s core values)

assessment, diagnosis, outcome, planning, implementation, evaluation

what are the 5 phases of the nursing process

nursing process

a dynamic, systematic clinical management tool that functions as a primary means of directing the sequence, planning, implementation, and evaluation of nursing care to achieve specific health goals

• establishing and maintaining a therapeutic relationship

• helping the patient to promote, maintain, or restore health, or to achieve a peaceful death

• facilitating patient management of difficult healthcare issues through communication

• providing quality nursing care in a safe and efficient manner

what does communication play a role in