Chapter 8: Consumer Rights

Sales of Goods and Supply of Services Act 1980

Merchantable Quality

Fit for Purpose

As described
Correspond to the sample

Guarantee / Warranty

a written promise from a manufacturers to repair, refund or replace faulty goods within a given period of time

What does the Consumer Protection Act 2007 do?

protects consumers from false / misleading claims

Features of the Consumer Protection Act 2007

1. Information

   claims about ingredients / weight must be correct

2. Prices

   total prices must be stated with no hidden extras

3. Advertising

   No false claims

What does the CCPC stand for?

Competition, Consumer, Protection Commission

What does the CCPC do?

enforces product safety regulations

provides information

makes sure of fair competition

Consumer Protection Agencies

Office of the Ombudsman

The CCPC

Small Claims Procedure

The CAI

ASAI

What does the Office of the Ombudsman do?

examines complaints about those who feel mistreated by a public body
It’s a free service

Small Claims Procedure

offers consumers a quick and inexpensive way to settle a dispute legally without a solicitor

The CAI

Consumers Association of Ireland

a voluntary advice and information service for consumers

The ASAI

The Advertising Standards Authority of Ireland

promotes good advertising standards in Ireland

Benefits of Online Shopping

Very Convenient
More Choice

Open 24/7

Risks of Online Shopping

Impulse buying

Don’t get to try on

Online shopping frauds can occur