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Capital One Values

Customer obsession, Do the right thing (ethics), Collaboration & belonging, Innovation & learning.

Which value should guide every SJT decision?

Customer obsession (help or protect the customer first).

If two answers seem good, which value breaks the tie?

Collaboration (choose teamwork over solo).

Code breaks production (teammate's fault). Best action?

Fix with teammate, then escalate transparently.

Spot mistake in teammate's slides before a meeting. Best action?

Fix it yourself, then tell them afterward.

When should you escalate to a manager?

Only if severe or outside your control, after stabilizing.

Worst SJT action in almost every case

Ignoring the problem or doing nothing.

Most Likely behaviors

Customer-focused, collaborative, transparent, adaptable.

Least Likely behaviors

Selfish, rigid, hiding mistakes, ignoring problems.

Prioritization order filter

Customer impact first → deadlines second → strategic/important third → low urgency last.

Outage vs. report due tomorrow vs. slides next week. First?

Outage (customer impact > deadlines).

Ideal project load (many, few, one)?

A few projects → balance of adaptability and focus.

How often should you brainstorm new approaches?

A few times a week or weekly.

Verbal communication skills rating

Above Average (or Very Best).

Collaboration/teamwork rating

Very Best.

Where to put niche technical skills

Average or Needing Development (safe growth area).

How long to stay at Capital One (years only)?

2-5 years (beyond TDP, but realistic).

How long if open-ended?

Several years / long term, starting with TDP and growing.

Rule of thumb when stuck

Choose the option that shows customer focus + collaboration + transparency + adaptability.