health 173 - exam 3

What is the purpose of vision and mission statements?

• guide organizations through decision-making, strategic planning and establishing goals

• can inspire and energize employees and help the company stand out in the marketplace

What are considerations for creating a vision and mission statement (slide 5)?

• company’s strength

• organization’s purpose

• visualize where the business will be in 5 - 10 years

• shape the statement

What does a vision statement include? What are the 4 elements of this statement?

brief description of what the business should eventually become

• statement identifies the provider of the service

• identifies the service to be provided

• identifies the target client

• include a quality declaration that identifies aspiration for how internal and external audiences will receive the service

What does a mission statement include? What are the 3 parts of this statement?

public declaration of an organization’s core value, grate purpose, impact

• what a company does

• organization’s purpose and or what it want to achieve

• its values or how its wants to achieve those goals

What is the primary purpose of having a budget?

primarily used for planning and controlling a program

What are the types of budgeting used?

1. zero based budgeting - must justify every expense

2. fixed budgeting - project expense and income

3. variable budgeting - require that expenditure be adjust to revenue

4. lump sum budgeting - fixed total amount of money to be spend wherever

5. line-item budgeting - list anticipated expenditure for specific categories

6. performance budgeting - break down functions of program into activity cost

operational budget

only looks at only the income statement revenues and expenses, does not look at the balance sheet

• assets

• liabilities

• equity

master budget

look at everything financially related in an organization, created for upcoming fiscal year

• income statement

• balance sheet

• statement of cash flows

List the three phases of planning a budget.

1. exploration - identify the needs of organization

2. information gathering - collect as much information for each identified needs

3. decision making - develop alternative solutions for each needs

capital budget

process of selecting long term assets whose useful line is greater than one year

capital equipment

4900 or more, thing that can be reuse, such as patient bed

capital improvement

thing that cost a lot of money but is used for improvement or fixing,

What are ways to “expand your horizons” once you start working in your professional career

• National provider identifier

• continuing education

• professional presentations

• certification

• professional advocacy

List professional governing body criteria for membership (slide 5).

1. application process

2. membership fees

3. renewal timeline

4. requirement to maintain membership

5. benefits of membership

6. leadership opportunities

the elements of medical facility design and one example consideration for the element

location, lighting, flooring, ergonomics, ventilation, plumbing, electrical, special areas, line of sight, size, accessibility

civil law

wrong against a person or organization, either by contract violation or wrongful act

criminal law

a wrong against society as a whole

malpractice

either civil or criminal, negligence or carelessness of a professional person

tort

a legal wrong

negligence

unintentional

omission

failed to do something

commission

did something that end up hurting the patient

What are the four elements needed to prove negligence?

1. negligent party must have a duty toward the harmed party

2. breach of duty must have occured

3. proof of injury or damages

4. proof of causation

provider right

• be treated with fairness and dignity by their employers

• be protected from sexual or other types of harassment, including racist

• excuse themselves from patient care with which they disagree

patient rights

• expect confidentiality of information

• informed consent or competent surrogate

• right to accept or refuse care

• emergency treatment, even without ability to pay

How can HCPs protect themselves from litigation?

• license, certification, registration

• malpractice insurance

• follow governing body’s

• plan for and reduce risk

state of limitation

length of time in which the parties to potential lawsuit can initiate legal action before the dispute is too old to be litigated

assumption of risk

knowing the risk of the procedure and signing for it

good samaritan immunity

provide immunity from civil damages for injuries or death during good faith

How do personal, individual and organizational sources of ethics influence/impact our ability to make ethical decisions or act ethically?

family upbringing, religion, communities, professions, public private, profit, nonprofit,

What are the seven core ethical principles in healthcare?

• respect for persons

• autonomy, truth-telling, confidentiality,

• beneficence

• nonmaleficence

• justice

• philosophical

• issue of fairness

Define healthcare marketing

process of strategic outreach and communications designed to attract healthcare consumers, guide them through their healthcare journey, and keep them engaged with the health system

What are the 5 P’s of healthcare marketing?

• people

• place

• product

• price

• promotion

List the promotion methods that can be used in healthcare marketing.

• manage review site

• targeted email campaign

• curated social media

• promotions that speak to audience

• free advertising

team

two or more people who interact dynamically, interdependently and adaptively toward a common and valued goal/ objective/ mission

team based health care

at least two health providers collaborating with patients and their caregivers to provide care

What are the five personal values needed for team-based health care?

1. honestly

2. discipline

3. creativity

4. humility

5. curiosity

What are the principles of team-based health care? Provide an example.

• shared goal

• clear goals

• mutual trust and respect

• effective communication

• measurable process and outcomes

• leadership

define cultural competency

ability and willingness to respond respectfully and effectively to people of all cultures, races, ages, sexual orientation, ethnic backgrounds, and religions in a manners

How can HCPs become culturally competent?

• workforce diversity and development

• supportive leadership and culture

• appropriate leadership and culture