Organisational Psychology Section D

Job Satisfaction

The degree to which employees are satisfied with their role at work based on how they perceive their responsibilities and work environment

What are the five core job models that influence pyschological states

Skill Variety, Task Identity, Task Significance, Autonomy and Feedback

Explain how job satisfaction influences organisational citizenship behaviours (OCBs). (6 marks)

Give a point then explain then give an example and conclude. Remember high job satisfaction and low job satisfaction

Discuss the difference between central and peripheral attitudes with workplace examples. (6 marks)

Define central, example, define peripheral, example and then conclude

Identify the three components of an attitude

Affective

Behavioural

Cognitive

What are the three types of commitment

Normative, Continuance and Affective

Define the commitment styles

Normative - sense of obligation to stay because the workplace has supported you so you feel like you owe them

Continuance - if you leave you won’t be able to afford the lifestyle you want

Affective - emotional attachment e.g. i love working here

Justify why affective commitment is linked to higher engagement and retention (6 marks)

Affective commitment is the emotional attachment associated between the employee and an organization. Employees want to stay because they feel aligned with the companies values and goals. This results in emotional bond which fosters higher engagement in ocb’s. It strengthens retention as employees are motivated by loyalty and pride rather than obligation and fear of loss