E-commerce - Chapter 11

BME

E-commerce

is the use of online systems and technologies to conduct a business

Roles of e-commerce in a GLOBAL ENVIRONMENT

• Internet: supports business activities 24/7 such as online shopping and secure payment systems in a global market

• Access global market: Businesses operate on B2B and B2C bases

• Grow: Use technology such as mobile commerce, electronic fund transfers, inventory management systems to grow their business in a global environment

E-commerce privacy

Consumer’s privacy concerns

• Unauthorized access to personal data due to security breachers or lack of internal controls

• Risk of secondary use without consent - sharing information with third parties, create profile of collections of consumers data

Impact of technology on business operation in global markets

• Impact of cost to purchase and maintain technology

• access to relevant and reliable hardware and software to meet business needs

• staff capability skills and training

Technologies that assist business in the expansion into global markets

• GPS delivery tracking systems

• Safe payment methods

• Faster shipping technology

Impact of E-commerce security and privacy issues on business

• implement security systems designed with relevant privacy interfaces/levels

• Costs of developing, maintaining and upgrading of systems

Security measures

Secure website - have https not http as part of websites address

Secure payment process and 2 factor authentication

Policy about e-commerce safety - customer information is encrypted

Privacy issues