pct chapter 2

vocab

Bias

a judgmental response, which may be positive or negative, based on assumptions or personal beliefs.

Incontinence

tjhe inability to control the bladder or bowels

Communication

the process of exchanging information with others by sending and receiving messages

Culture

a system of learned beliefs and behaviors practiced by a group of people

Cyanotic

having blue or grey skin

Diversity

a term used to describe the variety found among people.

Electric medical records (EMR)

an electric version of a patient’s medical record that is used by a single healthcare facility

Ethnicity

one aspect of a person’s identity, often reflecting a combination of race, culture, nationality, language, and other factors

Nonverbal communication

communication without words

Objective information

information based on what a person sees, hears, touches, or smells; also called signs